Evening Room Attendant

The Dorchester; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Dorchester is looking for an Evening Room Attendant to provide exceptional service and meet guest requests. This role involves strong communication and customer service skills, contributing to the satisfaction of guests in a prestigious hotel environment. Employees receive fantastic benefits, including a bonus scheme, complimentary stays, and training opportunities.

Benefits

Employee bonus scheme

Complimentary stays including breakfast

50% F&B discount

Vibrant social events

Discounts in various shops

Training and development opportunities

£1,000 bonus for referrals

Wellbeing advice access

Qualifications

• Effective communication skills
• Strong customer service ethic
• Ability to communicate comfortably in English

Responsibilities

• Responsible for seamless service and ensuring guest satisfaction during evenings.
• Fulfill special requests from guests, including set-ups and additional supplies.

Skills

Communication

Customer Service

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as an Evening Room Attendant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an Evening Room Attendant at The Dorchester , here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1,000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for seamless service, discretion, intuitive, and flexible during the evening. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Evening Room Attendants.

The items shared are the essence of a day in the life of an Evening Room Attendant , but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Room Attendant you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 29/06/2025 by TN United Kingdom