Evening Room Attendant

The Dorchester; London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A luxury hotel in London is seeking an Evening Room Attendant to provide exceptional service during evening shifts. Candidates should have strong attention to detail and excellent communication skills. Experience in hospitality is preferred. This position offers a supportive work environment with opportunities for professional growth and various employee perks.

Benefits

Complimentary stays at Dorchester Collection Hotels

50% off food and beverages at selected venues

Private pension scheme with employer contributions

Social events and well-being support

Referral bonus of £1000

Qualifications

• Ability to work within set timeframes.
• Experience in a 5-star hotel preferred.
• Basic knowledge of customer service.

Responsibilities

• Provide seamless service for guests.
• Fulfill special requests from guests.
• Ensure cleanliness and attention to detail.

Skills

Attention to Detail

Good Communication

Ability to Follow Instructions

Time Management

Team Player

Energetic

Willingness to Learn

Job description

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Join us
as an Evening Room Attendant at The Dorchester Hotel, recognised as
one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of
the year – London’ at the 2024 AA Hospitality Awards. We continually strive to
build and nurture a culture where inclusiveness is part of our DNA, reflected
in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as an Evening Room Attendant at The Dorchester Hotel, you will have a
unique opportunity to excel in your field. You will learn from your fellow
Legends and our award-winning learning academy to achieve the highest standards
in craft, service, and leadership.

What you’ll do

As an Evening
Room Attendant, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service,
  discretion, intuitive, and flexible during the evening. This will include eye
  for detail, thoroughness and hygienic, all to ensure our guests receives
  nothing but the best experience.
• Sometimes our guests have special requests
  involving special set-ups, additional supplies, and even special occasions.
  Most of these requests are fulfilled by our Evening Room Attendants.

The items
shared are the essence of a day in the life of an Evening Room Attendant, but
we’ll make sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change.

These
currently set as:

• Monday to Sunday: 5.30pm – 10.30pm

What you’ll bring

Essential Skills and Experience

• Attention to Detail - You can spot small
  things that need cleaning or fixing.
• Good Communication - You can talk
  politely and listen carefully to guests and your team.
• Ability to Follow Instructions - You can
  understand and complete tasks as asked.
• Time Management - You can work within set
  timeframes to clean rooms or do other tasks.
• Team Player - You work well with others
  and can ask for help when needed.
• Energetic - You are comfortable with
  moving around, lifting, and being on your feet for most of the day.
• Willingness to Learn - You are open to
  learning how to use cleaning equipment and follow safety rules.

Preferred Skills

• Previous Experience - You’ve worked as an
  evening room attendant in a 5 star hotel before.
• Knowledge of Customer Service - You know
  how to make guests feel welcome and comfortable.
• Problem-Solving Skills - You can handle
  small issues, like replacing missing items.
• Positive Attitude - You approach work
  with enthusiasm and a smile.

What you’ll get

• Complimentary Stays : Enjoy complimentary stays with
  breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages
  at selected bars and restaurants within the Dorchester Collection: Enjoy
  Friends & Family stay discounts out hotels, Benefit from discounts at
  various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva
  Private Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
  care vouchers.
• Training and Development: Advance in your career by
  accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
  We partner with outstanding nationally recognised Apprenticeship providers.
• Social
  Events: Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you
  recommend a friend.
• Well-being Support: Access immediate well-being
  advice because we care about our employees.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.