Evening Room Attendant

Mandarin Oriental Hotel Group Limited; London; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join an iconic luxury hotel as an Evening Room Attendant, where you will create a warm and inviting environment for guests. This role involves maintaining the highest standards of cleanliness and service in guest rooms and public areas. Flexibility is key as you will work evening shifts, ensuring every guest enjoys a comfortable stay. With a commitment to sustainability and diversity, this esteemed hotel group offers excellent career progression and a range of unique benefits, including complimentary stays and discounts. Embrace the opportunity to be part of a team dedicated to outstanding service and memorable guest experiences.

Benefits

Career progression opportunities

Complimentary nights at the hotel

Discounted stays across the Group

Access to retail discounts

Complimentary healthcare cash plan

Colleague Experience Stay with breakfast

Friends & Family hotel rate

Paid Charity Day per year

Season ticket loan

Free meals on duty

Qualifications

• Previous experience in a similar role is ideal.
• Excellent attention to detail and customer service skills.

Responsibilities

• Maintain cleanliness and presentation of guest rooms and public areas.
• Provide turn down service and report maintenance issues.
• Ensure security of guest belongings.

Skills

Attention to detail

Customer service

Flexibility

Ability to work under pressure

Experience in a luxury environment

Education

Previous experience in a similar role

Job description

We’re looking for an Evening Room Attendant to join our iconic Housekeeping team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As an Evening Room Attendant at Mandarin Oriental Hyde Park, London, you will be responsible for:

1. Consistently achieving the required standards of cleanliness, product presentation, and customer care in all guest rooms and public areas to create a warm, friendly, and comfortable environment for our guests.
2. Ensuring that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
3. Cleaning, stocking, and maintaining all guest rooms to the required standard.
4. Providing turn down service.
5. Reporting any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Floor Manager.

As an Evening Room Attendant, you will be working on a shift basis, Monday to Sunday, 20 hours a week. Shift patterns will be in the evening from 5:30pm till 9pm (including weekends and bank holidays), so flexibility is required.

To be a successful Evening Room Attendant candidate, you will ideally have previous experience in a similar role, preferably in a luxury environment, excellent attention to detail, the ability to work under pressure, and most importantly, a genuine interest in providing outstanding service to our guests.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand.
• Fantastic learning and development opportunities for all levels of staff.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Discounted stays at our beautiful properties across the Group.
• Access to discounts and deals with over 500 popular high street retailers.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidized podiatry sessions.
• Free Life Insurance benefits whilst in service.
• Company pension plan.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK.