Evening Room Attendant

The Dorchester; London; On-site; Full time

Job summary

An established industry player is seeking an Evening Room Attendant to join their vibrant team. This role offers a unique opportunity to excel in hospitality, providing exceptional service and creating memorable experiences for guests. You'll be part of a supportive environment that values your growth, with access to training and development opportunities. Enjoy fantastic perks such as complimentary stays, employee bonuses, and discounts at various shops. If you're passionate about delivering outstanding service and want to be part of a legendary team, this is the perfect opportunity for you.

Benefits

Employee bonus scheme

Complimentary stays at hotels

50% discount at selected bars

Vibrant social events

Discounts in shops

Seasonal ticket loan

Competitive pension scheme

Training and development opportunities

Well-being advice access

Referral bonus

Qualifications

• Ability to provide seamless service with discretion and flexibility.
• Strong communication skills and customer service ethic.

Responsibilities

• Ensure guests receive the best experience with attention to detail.
• Fulfill special requests from guests for set-ups and supplies.

Skills

Communication Skills

Customer Service

Attention to Detail

Education

No formal education required

Job description

Join to apply for the Evening Room Attendant role at The Dorchester

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Join to apply for the Evening Room Attendant role at The Dorchester

We care about your career and are known for having the absolute best people in the industry. When you join us as an Evening Room Attendant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an Evening Room Attendant at The Dorchester, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1,000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees
  
  

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for seamless service, discretion, intuitive, and flexible during the evening. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Evening Room Attendants.
  
  

The items shared are the essence of a day in the life of an Evening Room Attendant, but we'll make sure you are provided with specifics on how we care for our hotel.

What You'll Bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Room Attendant you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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