Evening Receptionist

NHS; Devizes; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization in Devizes is seeking a part-time Receptionist to provide maternity cover. The ideal candidate will possess customer service experience and work 11.5 hours weekly. Key responsibilities include assisting patients, managing appointments, and clerical tasks. Flexibility is required to meet business needs.

Qualifications

• Practical experience in customer service
• Experience working as a Receptionist
• Experience in primary care/NHS/healthcare

Responsibilities

• Assist patients and visitors with enquiries
• Monitor the practice appointments system
• Conduct daily fridge temperature record checks
• Lock up the Health Centre at shift end

Skills

Excellent interpersonal skills

IT literate with good knowledge of Microsoft Office

Ability to work under pressure

Polite and confident

Ability to work as part of a team

Education

GCSE in Maths and English (Grade 4 or above)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This is an exciting opportunity to be part of a dynamic multi-disciplinary team. As the first point of contact for the Devizes Health Centre, the impression you create will be lasting. You will be the first to assist our patients with their enquiries, helping to create a positive experience for all visitors to the Health Centre.

This is a temporary, part-time position of 11.5 hours per week, proving maternity cover for initially 6 months. Hours of work will be 4.30 pm - 6.30 pm daily, Monday to Friday, with extended hours on a Tuesday 4.30 pm - 8.00 pm. Candidates will need to be flexible to cover additional hours, when required, to meet the needs of the business.

The ideal candidate will have previous experience of working in a receptionist role. General Practice and TPP SystmOne experience would be a bonus, but full training and induction will be given. Any potential candidate must be able to work autonomously, be organised, self-motivated, forward thinking and have excellent organisational, IT and customer service skills. You must be a confident, loyal, hard-working team player with a can-do approach to your work. The job is varied and you will be required to multi-task, make decisions using your own initiative, and be willing to take on addition responsibilities as the role evolves to meet the needs of the business.

The Devizes PCN recognises the importance of this role as our receptionists are the front line of our service.

Main duties of the job

The purpose of the role is to:

Offer general assistance to the PCN team and project a positive and friendly image to patients and other visitors.

Assist all visitors to the Health Centre in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Health Centre.

Facilitate effective communication between patients, members the PCN team, and other associated healthcare professionals.

About us

TheDevizes PCN comprises the Lansdowne, Southbroom, St James andMarket Lavington Surgeries, collectively delivering patient centred care to circa 32,000residents. By working together in a Network, each Practice is able to offer awider range of services, giving patients faster and more efficient access tothe right care and support.

OurPCN has developed teams of healthcare professionals to support the GPs,including Physician Associates, Advanced Nurse Practitioners, CommunityParamedics, Pharmacists, Physiotherapists, an Older Persons Team, as well asother Health Care Professionals, to provide tailored care for the patients inour community.

We are a progressive organisation with a positive and pro-active teamculture. We strive to ensure that our colleagues feel well supported bothoperationally and developmentally. We look forward to hearing from candidateswho will thrive within this environment.

Job responsibilities

Duties and responsibilities will be varied from time to time, dependent on current and evolving practice workload and staffing levels. Whilst not restricted to, these will include:

• A variety of administrative duties to assist in the smooth running of the Health Centre.
• Being the first point of contact for all visitors to the Health Centre; assisting patients and visitors with their enquiries as required.
• Monitoring the practice appointments system and marking patients as arrived.
• Taking messages and passing on information.
• Computer data entry; recording information in patient records accordance with PCN procedures.
• Sending pre and post appointment information, surveys and questionnaires, etc.

Conducting daily fridge temperature record, oxygencylinder, and resus trolley checks.

Re-stocking consulting rooms as required.

Providing clerical assistance to clinicians and PCN staff as required, including printing, photocopying and scanning.

• Keeping the reception area tidy and free from obstructions and clutter
• Locking up of the Health Centre at the end of your shift, and maintaining security in accordance with written protocol.

Person Specification

Qualifications

• Good standard of general education
• GCSE in Maths and English ( Grade 4 or above)

Knowledge and Skills

• Excellent interpersonal skills.
• Polite and confident.
• IT literate with good knowledge of Microsoft Office applications (Word, Excel, Outlook).
• Ability to understand situations of potential conflict and de-escalation techniques.
• Ability to work as part of a team and understand your contribution to the success of the team.
• Ability to work under pressure, follow procedures and work to deadlines.

Experience

• Practical experience of working with members of the public in a customer facing/customer service environment.
• Experience of using own initiative.
• Experience of working autonomously, making decisions using own judgement and common sense.
• Experience of working on a self-directed basis.
• Practical experience of working with IT systems and data input/recording.
• Experience of working as a Receptionist.
• Experience of working in primary care/NHS/healthcare.
• Experience of using TPP/SystmOne.

Personal Qualities

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Pleasant and articulate, with a customer focused attitude.
• Flexible and cooperative, with a willingness to take on new responsibilities / develop the role as the needs of the business evolve.
• Motivated and proactive.
• High levels of integrity and loyalty.
• Hard working, reliable and resourceful.
• Punctual with excellent time management skills.
• Good sense of humour.
• Flexibility to cover additional hours if required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.