Evening Housekeeping Supervisor - Sutton Coldfield

The Belfry; Mere Green; On-site; GBP 13,000 - 15,000; Part time

Job summary

An award-winning hotel is seeking an Evening Housekeeping Supervisor to lead the housekeeping team. The role includes ensuring the highest standards of cleanliness, training staff, and managing housekeeping operations. Ideal for experienced candidates passionate about guest satisfaction. Benefits include on-the-job training and development programs.

Benefits

Discounted gym memberships

Free parking

Complimentary meals during shifts

Qualifications

• Experience working in a busy housekeeping department.
• Ability to lead and inspire a team to meet high standards.
• Strong eye for detail and cleanliness.

Responsibilities

• Lead shifts and direct team activities.
• Ensure cleanliness of guest rooms and public areas.
• Train and develop team members.

Skills

Leadership

Attention to Detail

Team Management

Job description

Overview

This role is contracted at 21 hours, working 3 days out of 7, with the approximate working hours being 2:30pm - 10:00pm. As an Evening Housekeeping Supervisor, you will assist the Housekeeping Management with, but not limited to, leading a shift from the floor, briefing and directing the team. You will be responsible for the following: ability to work as a Supreme Housekeeper, cleaning rooms to the highest standards as business requires; hands on approach to housekeeping—demonstrating, training, leading; people management—persuasive, inspiring and determined; helping all team members achieve their full potential in their role; monitoring and managing the quality of cleanliness; ensuring room readiness; monitoring back of house areas to ensure cleanliness and readiness at all times; stock control and organisation across the blocks; cleanliness of block public spaces; cleanliness of guest rooms and corridors; standards testing of the housekeeping line staff and regular quality checks of all areas; assist with training of new and existing staff; attend and lead departmental briefings; communicate and work with other departments in the hotel; actioning guest feedback (ReviewPro, etc.).

The Housekeeping team ensures every guest has an exceptional experience by maintaining impeccable cleanliness and presentation in guest rooms and public areas. With outstanding professionalism and attention to detail, they create a welcoming environment, leaving a lasting positive impression on resort visitors. The ideal candidate will be passionate about the delivery of exceptional standards.

Responsibilities

• Lead a shift from the floor and brief/direct the housekeeping team
• Work as a Supreme Housekeeper, cleaning rooms to the highest standards as required
• Hands on approach to housekeeping—demonstrating, training, leading
• People management—persuasive, inspiring and determined; help team members reach their potential
• Monitor and manage quality (Q) to ensure room readiness
• Monitor back of house areas for cleanliness and readiness at all times
• Stock control and organisation across the blocks
• Maintain cleanliness of block public spaces
• Maintain cleanliness of guest rooms and corridors
• Standards testing of housekeeping line staff and regular quality checks of all areas
• Assist with training of new and existing staff
• Attend and lead departmental briefings
• Communicate and work with other departments in the hotel
• Action guest feedback (ReviewPro, etc.)

Qualifications

• An experienced housekeeper who has worked in a busy housekeeping department
• An inspirational leader who develops your team and fosters excitement for delivering standards every day
• Fantastic eye for detail
• Experience taking ownership over your department and achieving financial and guest targets
• Able to develop strong relationships with guests, the team, and colleagues

About The Belfry

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. The Belfry has undergone a major expansion and renovation with an investment of over 80 million, including The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and other enhancements that elevate the Belfry experience. We are proud to be named in the 2024 Caterer\'s Top 30 Best Places to Work and Springboard\'s 2024 Best Employer.

We offer on-the-job coaching and mentoring, in-house training, and access to our online learning platform, The Belfry Campus. Apprenticeships with nationally recognised qualifications are available, and our LEAD development programme supports career progression from Team Member to Executive roles. We promote internally where possible and provide development plans to help you achieve your potential. Wellness programmes include discounted gym memberships and mental health support; healthcare schemes include life assurance, 24-hour GP services, and health cash plans. Wagestream, Cycle2Work, and Perkbox are available to support financial wellness and lifestyle benefits. Free parking, a subsidised taxi service, and complimentary meals during shifts are provided.

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry spans 550 acres in the Midlands, prioritises community involvement, and integrates ESG into our operations and charitable activities. Our values emphasize making a difference, owning actions, working better together, and delivering every day.

Compensation

The on-target earning potential for this role is 14,327.04 annual salary, comprising a base salary of 13,682.76 supplemented by an estimated 644.28 in gratuities per annum.