Evening Customer Service Advisor - Full time

Tate; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

Tate is seeking a full-time Evening Customer Service Advisor based in Milton Keynes. This role involves managing customer inquiries, providing exceptional service, and supporting a high-volume client base. Competitive salary with various perks, including discounts and benefits, offered after a probation period.

Benefits

28 days holiday including Bank Holidays

50% Discount

Cycle to Work Scheme

Access to discounted gym membership

Health Shield Cash Plan

Life Assurance

Fun break-out areas

Qualifications

• Experience in a similar customer service role is desirable.
• Well-spoken individuals with a passion for delivering great customer service.

Responsibilities

• Taking inbound calls, emails, and live chat messages from customers.
• Informing customers about deals and helping with inquiries.
• Managing queries about orders, delivery, returns, and complaints.

Skills

Customer service

Communication

Problem-solving

Job description

Evening Customer Service Advisor - Full time

Evening Customer Service Advisors – Full time
Working Hours:
Your “fixed” shift will be either….
12:00 - 21.00, working 5 days per week including every other weekend.
or
14:00 – 23:00, working 5 days per week including every other weekend.
Office based in Milton Keynes - Temporary to Permanent
Hourly rate: £12.50 per hour
Start Dates: Either - Tuesday 26th August or Monday 8th September (depending on training hours chosen)
Training hours: Monday to Friday, 10:00 – 19:00 or 18:00 – 03:00. Monday to Friday (for the first 4 weeks)
Important: You must be available for the full training period and have no holidays booked during this time.
The Role
We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.
* Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an “in progress” order
* Informing customers of deals and discounts available
* Helping with all ad hoc enquiries i.e., where’s my order, how much is delivery, returns policy, cancellations, and complaints
During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.
This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.
The Permanent Package
* Salary: £25,517.41 per annum
* You can apply for hybrid-working after completing your probation period
* Overtime available
* 28 days holiday, inclusive of Bank Holidays (increases with length of service)
* Reward Vouchers
* 50% Discount
* Cycle to Work Scheme
* Access to discounted gym membership
* Health Shield Cash Plan
* Life Assurance
* Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee
If you are interested, please submit your CV and we will contact you week commencing 28th July

Job Info

Job Title:

Evening Customer Service Advisor - Full time

Company:

Tate

Location:

Milton Keynes, Buckinghamshire

Posted:

Jul 18th 2025

Closes:

Aug 18th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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