Evening Customer Service Advisor - Full time

Tate; Bletchley; Hybrid; GBP 26,000; Full time

Job summary

A recruitment agency is seeking experienced Evening Customer Service Advisors to provide exceptional service to customers. This full-time role is office-based in Milton Keynes with shifts from 12:00 to 21:00 or 14:00 to 23:00. Candidates should have a passion for customer service, effective communication skills, and be available for the full training period. Benefits include a starting salary of £25,517.41 per annum, hybrid-working options post-probation, and various perks.

Benefits

28 days holiday

50% Discount

Cycle to Work Scheme

Access to discounted gym membership

Health Shield Cash Plan

Life Assurance

Qualifications

• Previous experience in a similar role is desirable.
• Must be available for full training period with no holidays booked.

Responsibilities

• First point of contact for customers from all over the world.
• Taking inbound calls/emails/Live chat messages from customers.
• Helping with ad hoc enquiries such as order status and complaints.

Skills

Customer service skills

Communication skills

Experience in a customer service role

Job description

Evening Customer Service Advisors - Full time

Working Hours:

Your "fixed" shift will be...

12:00 - 21.00, working 5 days per week including every other weekend.

Or

14:00 - 23:00, working 5 days per week including every other weekend.

Office based in Milton Keynes - Temporary to Permanent

Hourly rate: £12.50 per hour

Start Dates: Either - Tuesday 26th August or Monday 8th September (depending on training hours chosen)

Training hours: Monday to Friday, 10:00 - 19:00 or 18:00 - 03:00. Monday to Friday (for the first 4 weeks)

Important: You must be available for the full training period and have no holidays booked during this time.

The Role

We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries i.e., where's my order, how much is delivery, returns policy, cancellations, and complaints

During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.

This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.

The Permanent Package

• Salary: £25,517.41 per annum
• You can apply for hybrid-working after completing your probation period
• Overtime available
• 28 days holiday, inclusive of Bank Holidays (increases with length of service)
• Reward Vouchers
• 50% Discount
• Cycle to Work Scheme
• Access to discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee

If you are interested, please submit your CV and we will contact you week commencing 28th July.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.