European & UK Freight Coordinator

Freight Personnel; West Midlands Combined Authority; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading freight forwarding company in Redditch is seeking a European and UK Road Operations Assistant to manage day-to-day operations and client relations. The successful candidate will handle bookings, customs clearance, and warehouse management, ensuring high standards of customer care. This exciting opportunity offers a salary of GBP30,000 to GBP36,000, a contributory pension, and 22 days holiday.

Benefits

Contributory Pension

22 Days Holiday

Responsibilities

• Manage bookings of European and UK road transport jobs
• Processing export and import customs clearance
• Manage warehouse operations and stock reporting
• Drive a forklift and manage loading/unloading
• Liaise with clients and suppliers to solve problems
• Negotiate rates to maximize gross profit
• Invoice jobs upon completion

Skills

European or UK Road freight operations experience

Customer service skills

Freight quotations calculation

Negotiating skills

Organizational and administration skills

IT skills

Tools

Fast Freight software system

Forklift

Job description

Our client is a multi-national freight forwarder, they now have a vacancy for a European and UK Road Operations Assistant at their location in Redditch, Worcestershire. This is a very exciting opportunity for the right candidate to join a company that is rapidly expanding and offers excellent progression within the business.

This position forms part of the existing road freight operations team. It requires the jobholder to participate in the day road freight operations and all of the related administration. To build relationships with the Existing clients and deliver a high standard of customer care at all times.
Duties of the role:

Manage the day-to-day bookings of European and UK road transport jobs
Processing where appropriate both export and import customs clearance.
Manage the warehouse and coordinate both goods in and goods out,
Driving a forklift and loading and unloading vehicles.
Managing the warehouse stock and reporting to customers.
Raising job files and all appropriate paperwork
Processing jobs through Fast Freight software system
Extensive client liaison to include quotations, follow up, bookings and problem solving
Extensive supplier liaison to include rate negotiations, bookings and problem solving
Internal liaison with the Sales Team, assisting with quotations and service information
Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
Maximising the gross profit by negotiating with the supplier base
Proactively contacting the existing clients to maximise business potential
Invoicing jobs on completion
Populating internal analysis and key statistics
To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week's trading activity

Experience / skills required.

European or UK Road freight operations experience.
Customer service experience with the ability to build strong relations.
Experience of calculating freight quotations.
Negotiating skills to maximise gross profit.
Strong organisational and administration skills and good IT Skills

Benefits

GBP30,000 to GBP36,000 circa and flex for the right candidate
Contributory Pension
22 Days Holiday