European Road Freight Supervisor: Lead & Grow Operations

WR Logistics; Chasetown; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Autonomy and ownership

Career progression

International logistics network

Collaborative environment

Personal development opportunities

Job summary

WR Logistics in Burntwood is seeking an experienced Road Export Supervisor to lead a European road freight operation. You will manage a team of five Freight Operators, coordinate with internal departments and overseas partners to ensure high-quality service and continuous improvement.

As the supervisor, you’ll drive operational performance, streamline processes and develop your team, contributing to a growing international logistics network with strong customer focus.

Qualifications

• At least 2 years' experience supervising or leading road freight operations.
• Strong knowledge of European road freight operations.
• Previous European groupage planning experience.
• Good understanding of customs procedures and export documentation.
• Experience managing operational workloads and supporting a team.
• Confident communication, organisational and problem-solving skills.
• Good working knowledge of Microsoft Office.

Responsibilities

• Supervise, support and develop a team of 5+ Freight Operators.
• Oversee European road freight operations, including FTL, LTL and groupage.
• Allocate workloads effectively and monitor individual and team performance.
• Manage customer, supplier and partner queries, complaints and escalations.
• Monitor KPIs covering service levels, shipment accuracy, margins and operational efficiency.
• Coordinate with hauliers to maintain service standards and maximise trailer utilisation.
• Oversee customs compliance, export documentation and shipment processes.
• Identify operational inefficiencies and implement continuous improvements.
• Conduct team briefings, appraisals, one-to-ones and ongoing coaching.
• Work closely with transport, warehouse, customer service and wider operational teams.

Skills

Team leadership

European road freight operations

European groupage planning

Customs procedures & export docs

Workload management

Communication & problem-solving

Microsoft Office

Tools

ASM Sequoia

Job description

WR Logistics in Burntwood is seeking an experienced Road Export Supervisor to lead a European road freight operation. You will manage a team of five Freight Operators, coordinate with internal departments and overseas partners to ensure high-quality service and continuous improvement.

As the supervisor, you’ll drive operational performance, streamline processes and develop your team, contributing to a growing international logistics network with strong customer focus.