European POS Field Engineer – Install & Repair

Boost inc; Greater London; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Personal development budget

Well-being benefits

Company swag

Job summary

Boost inc is seeking a proactive Field Service POS Engineer to install, test, train, and commission unattended retail machines across the UK and Europe. The role requires regular travel, independent work, and responsive on-site and remote support to ensure customers stay operational.

You will diagnose hardware and software faults, perform preventive maintenance, and manage spare parts and tools. English fluency and a proactive, problem-solving mindset are essential.

Qualifications

• Experience as Field Service Engineer or similar role in vending/unattended retail.
• Strong communication and customer service skills.
• Proficiency in hardware and software fault finding.

Responsibilities

• Install machines across the UK & Europe including onsite testing, customer training, and onboarding.
• Respond to breakdowns and resolve issues remotely or via scheduled site visits.
• Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
• Work to strict deadlines while maintaining accuracy, safety, and customer satisfaction.
• Accurately record all activities and communicate updates in line with company guidelines.
• Manage vehicle stock, tools, and spare parts needed for assigned tasks.
• Follow established processes and actively contribute to continuous improvement initiatives.
• Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
• Provide instruction and training during go-live procedures.

Skills

Field Service Engineer

Customer service

Hardware fault-finding

Software fault-finding

Fluent English

Job description

Boost inc is seeking a proactive Field Service POS Engineer to install, test, train, and commission unattended retail machines across the UK and Europe. The role requires regular travel, independent work, and responsive on-site and remote support to ensure customers stay operational.

You will diagnose hardware and software faults, perform preventive maintenance, and manage spare parts and tools. English fluency and a proactive, problem-solving mindset are essential.