European Key Accounts Administration Specialist and Business Liaison

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European Key Accounts Administration Specialist and Business Liaison, Manchester

Client: Brambles

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 56e269678a57

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

Position Purpose

The role of European Key Accounts (EKA) Administration Specialist & Business Liaison is to provide back-office support to the EKA central team and the wider EKA community for managing our most strategic customers across CHEP Europe.

This role involves complex problem solving, proactive support, and some initiative coordination. It requires collaboration, teamwork, stakeholder communication, and timely resolution of issues to enhance customer experience, focusing on insights, solutions, and value creation.

The role works closely with Business Development Managers (BDMs), focusing on administration tasks (contract maintenance, invoicing, reporting), process improvement, and business liaison activities for the EKA community.

Key Accountabilities

• Act as a Business Partner for the EKA Customer Management teams and Central Support functions, ensuring Master Data integrity and customer “Account Health” at European level.
• Use technical and system expertise to prevent revenue and cash flow issues and maximize customer satisfaction.
• Provide support and guidance to pan-European customer contacts on contract compliance, account maintenance, pricing, invoicing, and reporting; undertake root cause analysis for problems.
• Contribute to the integrity of our EDI invoicing services.
• Support team tasks including documentation, maintaining customer invoice portals, contract storage, customer site maintenance, and reporting.
• Identify best practices and areas for improvement in Risk, Compliance, and operational efficiency, applying standardization, simplification, and automation.
• Assist the Process Improvement team in understanding customer needs and designing solutions to improve customer experience and productivity.
• Participate in customer retention initiatives as needed.

Experience

• 3-5 years’ experience in a pan-European organization.
• At least 2 years in a customer support role.
• Strong analytical skills and experience handling complex customer queries.
• Ability to work independently and in a team, with stakeholder management and project management skills.

Skills and Knowledge

• Excellent technical and analytical skills.
• Strong communication and presentation skills.
• Organizational skills and business awareness (Commercial, Finance).
• Self-initiative and results-driven attitude.
• Knowledge of SAP, Salesforce, AFO, and advanced MS Office skills.

Languages

Full proficiency in English is mandatory.

Preferred Education

Degree or equivalent.

Additional Details

Remote: Hybrid Remote

We are an Equal Opportunity Employer, committed to diversity and fairness, respecting all individuals regardless of race, color, sex, age, nationality, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.