European Customer Service Representative (m/w/d)

Syensqo; Wrexham; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Welcome to Syensqo! We focus on chemistry and collaboration among the brightest minds. Your strengths, ideas, and commitment are vital to us in securing our planet's future.

We are looking for:

Our company is a leading provider of composite materials, recognized for innovation and high-performance solutions with added value. The Composite Materials Global Business Unit (GBU) develops, manufactures, and markets materials for automotive and aerospace structures, such as prepregs, adhesives, and coating films.

Position: Customer Service Representative

We seek a dedicated, enthusiastic individual with multilingual skills and quick learning abilities to join our European Customer Service team. You will act as a link between our customers and internal departments, managing your own customer portfolio and ensuring accurate order processing. You will report to the Head of European Customer Service.

Key Responsibilities:

1. Support international key account customers
2. Prepare calculations and quotes independently
3. Handle document requests
4. Coordinate customer projects with key account management and internal teams
5. Support claims management

We Offer:

• Challenging tasks, quick decision-making, and high responsibility in a modern environment
• Opportunities for innovation and growth
• A culture promoting continuous learning and diversity
• Excellent career prospects in a global leader

You Bring:

• A completed degree or commercial training
• Experience in sales or customer service for key accounts (preferred)
• Fluency in German, French, and English
• Proficiency in MS Office; knowledge of SAP and Salesforce is a plus

Benefits:

• Competitive salary and benefits
• Up to 16 weeks of parental leave
• Training platforms for employees
• Well-being programs for work-life balance

Additional Information:

• Occasional travel for customer visits may be required
• Home office options after onboarding

Please submit your application in English. For questions, contact Jasmin Schäfer at [phone]. We welcome applicants even if you don't meet all requirements. Diversity and inclusion are core values at Syensqo, a spin-off of Solvay, with over 13,000 colleagues worldwide.