EULOG Coordinator Order Processing - Sales Administration

The SWATCH Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the watch industry is seeking an Order Processing Coordinator in London. This role is crucial for ensuring efficient order management and excellent communication with internal and external stakeholders. Responsibilities include tracking sales performance, managing orders, and collaborating with logistics partners for timely delivery. The ideal candidate will have strong data entry skills, experience with SAP and Excel, and a proactive approach to problem-solving.

Qualifications

• Experience with order processing and administration.
• Strong communication skills for internal and external interactions.
• Proficiency in using SAP and Excel.

Responsibilities

• Process sales orders while maintaining quality standards.
• Track and report sales performance and stock levels.
• Coordinate with logistics partners for delivery and returns.

Skills

Order processing

Communication skills

Data entry

Logistics coordination

Tools

SAP

Excel

Job description

Job description

Main Function

The purpose of the role is to take and process orders accurately and efficiently, maintain good administration and provide clear communication with internal stakeholders, the brands and service centre functions.

Key Responsibilities

• To process all sales orders accurately and effectively maintaining The Swatch Group UK quality standards.
• Track and report on sales performance, stock levels, order fulfilment, and promotional activities.
• To maintain good administration in the sales process.
• Tracking shipment dispatches and proactively resolving any logistical delays or discrepancies.
• Providing regular updates to internal stakeholders and key accounts regarding order progress and delivery timelines.
• Collaborating with logistics partners to ensure smooth last-mile delivery to retailers.
• Acting as the main point of contact for return requests.
• Verifying return eligibility and obtaining necessary approvals.

Key Tasks

Order Processing

• Input of data to computer quickly and accurately.
• Communicate push order schedules and volume forecasts to the warehouse in advance.

Administration

• Send backorder reports using excel
• Check status of orders using SAP

Communication

• Liaise with Credit Control in respect of overdue accounts to release orders.
• Communication with the warehouse to coordinate returns from key retailers.
• Clear, professional communication with internal teams
• Any other duty reasonably requested.