EUD Engineer

Adecco; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

Adecco is seeking an EUD Engineer for Thames Valley Police Force in Basingstoke. As an EUD Engineer, you will deliver exceptional customer support, troubleshoot technical issues, and identify service improvements. The ideal candidate will have experience in ICT delivery and support for various devices. Join a dynamic team and utilize your skills in a supportive environment!

Qualifications

• Previous experience in ICT operational delivery is essential.
• Support for Windows 10 and mobile devices is required.
• Good communication skills are a must.

Responsibilities

• Provide excellent customer service and troubleshoot EUD problems.
• Identify patterns in service issues and suggest improvements.
• Ensure compliance with Service Level Agreements.

Skills

Customer experience ethos

Troubleshooting

Diagnostics skills

Education

ITIL V3 Foundation or ITIL V4 equivalent certification

Job description

Are you an experienced EUD Engineer looking for an exciting opportunity? Our client, Thames Valley Police Force, is seeking a talented EUD Engineer to join their team on a temporary basis. This is a fantastic chance to work with cutting-edge technology and make a significant impact on their service delivery. If you are passionate about providing an excellent customer experience and thrive in a fast-paced environment, then this role is perfect for you!

Responsibilities:

1. Provide an excellent customer experience to our client's user base, delivering prompt support in line with business impact.
2. Troubleshoot and resolve EUD incidents, requests, and problems, ensuring compliance with Service Level Agreements.
3. Identify patterns and trends within the EUD services and proactively raise them as problems.
4. Support the scheduling of moves, projects, events, and technology provisions, providing a proactive service.
5. Deliver services to the agreed Key Performance Indicators, User Experience Agreements, and Service Level Agreements.
6. Follow processes and procedures, with a strong focus on asset management governance.
7. Identify service improvements within the EUD service delivery and escalate them to the EUD Senior Engineers.

Requirements:

1. Previous experience working in ICT operational delivery.
2. Proven experience in supporting Windows 10, smartphones, laptops, and desktops.
3. Previous experience in resolving incidents, requests, and problems.
4. Proven experience in identifying and delivering service improvements.
5. Excellent customer experience ethos.
6. Strong troubleshooting and diagnostics skills.
7. Ability to travel to different locations across multiple forces and undertake assignments in a timely manner.
8. Good communication skills.
9. ITIL V3 Foundation or ITIL V4 equivalent certification is desirable.

Join our client's dynamic team and contribute to providing top-notch EUD services! As an EUD Engineer, you will have the opportunity to work closely with various stakeholders, sharing best practices, and providing guidance and advice when necessary. Your technical expertise and problem-solving skills will be invaluable in ensuring an excellent customer experience.

Don't miss out on this exciting opportunity! Apply now and take the next step in your career as an EUD Engineer. Our client offers a competitive daily rate of £.00 and the chance to enhance your skills in a supportive and dynamic environment. Apply today and let your talents shine!

Please note that due to the requirement for flexible working hours and personal safety for lone working, a full UK driving licence is considered essential.

THIS ROLE IS INSIDE IR35

PLEASE NOTE DUE TO THE POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK CONTINUOUSLY FOR AT LEAST 3 YEARS AT TIME OF APPLICATION.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.