EUD Analyst

TN United Kingdom; Winchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an EUD Analyst to join their dedicated team in Winchester. This role focuses on delivering high-quality service and excellent customer experience while adhering to service level agreements. As part of a supportive environment, you will troubleshoot EUD incidents, coordinate onboarding, and implement service improvements. If you have a knack for diagnostics and a passion for operational excellence, this position offers a fantastic opportunity to make a meaningful impact in a dynamic setting.

Qualifications

• Experience in ICT operational delivery and support.
• Proven ability to follow procedures and implement service improvements.

Responsibilities

• Provide excellent support to the force's user base.
• Troubleshoot and resolve EUD incidents within SLAs.
• Identify and suggest service improvements.

Skills

Troubleshooting and diagnostics

ICT operational delivery

ServiceNow

Windows 10 support

Service improvement identification

Full UK driving license

Education

ITIL V3 Foundation or ITIL V4 certification

Job description

Adecco is pleased to be recruiting for an EUD Analyst to join Thames Valley Police at their Hampshire & Isle of Wight Constabulary in Winchester.

This role involves working 37 hours a week, Monday - Friday, and is office-based. The day rate is £ per day and is inside IR35.

PLEASE NOTE: Due to Police criteria, you must have lived in the UK for at least the last 5 years to apply for this position.

Role Purpose

The overall purpose of the role is to ensure the quality of the service provided is of a high standard, delivering an excellent customer experience and meeting the agreed Service Level Agreements.

Key Responsibilities

1. Provide excellent support to the force's user base, minimizing service disruptions.
2. Coordinate onboarding of new starters to meet experience level agreements.
3. Troubleshoot and resolve EUD incidents, requests, and problems within SLAs, identifying patterns and trends for proactive problem management.
4. Update documentation and knowledge articles as required, in coordination with the EUD Senior Engineer.
5. Support moves, projects, and events scheduling.
6. Adhere to asset management and governance processes.
7. Identify and suggest service improvements within EUD service delivery.
8. Deliver services aligned with KPIs, User Experience Agreements, and SLAs.

Required Skills and Knowledge

1. Ability to follow documented procedures and processes.
2. Strong troubleshooting and diagnostics skills.
3. Willingness and ability to travel across different locations within both forces; a full UK driving license is essential.
4. Experience in ICT operational delivery.
5. Support experience with Windows 10, smartphones, laptops, and desktops.
6. Experience resolving incidents, requests, and problems.
7. Proven ability to identify and implement service improvements.
8. ITIL V3 Foundation or ITIL V4 certification.
9. Experience using ServiceNow.

If you possess the skills required for this role, please apply. Our Adecco Consultants will contact you if your CV is shortlisted.

Adecco acts as both an employment agency for permanent roles and an employment business for temporary staffing. The Adecco Group UK & Ireland is an Equal Opportunities Employer.