EUC Technician | Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trusts; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Nottingham is seeking a full-time EUC Desktop Technician to manage and maintain End User Computing devices across the organization. The ideal candidate should have strong technical troubleshooting skills and exceptional customer service abilities. This on-site role requires effective communication and problem-solving skills to ensure a seamless IT service. Join a diverse team dedicated to delivering high-quality healthcare solutions.

Qualifications

• Ability to adapt technical explanations to diverse audiences in an empathetic manner.
• Outstanding customer service skills across various communication mediums.
• Effective communication of service and project information.

Responsibilities

• Ensure Service Desk tickets are resolved within agreed timescales.
• Work closely with users and third-party suppliers to resolve complex problems.
• Maintain appropriate stock levels of EUC devices.
• Contribute to business continuity and disaster recovery plans.
• Manage and monitor Trust-owned EUC devices accessing critical data.

Skills

Technical troubleshooting

Customer service

Communication skills

Problem-solving

Adapting technical explanations

Job description

Nottingham University Hospitals (NUH) Digital & Information service comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to NUH and our community colleagues.

The EUC Desktop Technician will be responsible for managing and maintaining all EUC devices across the whole organisation.

This is a full-time (37.5 hours per week), on-site role. Start and finish times will normally be within the EUC Service’s core operating hours, which are currently 08:00 – 17:00 Monday to Friday.

Outside of core hours, an “On Call” provision supports the customer base. The post holder will be required to participate in their team’s On Call rota.

Responsibilities include:

1. Ensuring all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales.
2. Working closely with users, colleagues, and third-party suppliers to identify, investigate, and resolve complex problems with existing and potential applications.
3. Maintaining appropriate stock levels.
4. Keeping abreast of technical developments in the IT community relating to hardware, software, system management tools, and NHS IT guidelines, including policies on IT security and data protection.
5. Contributing to the business continuity and disaster recovery plan for the Trust.
6. Adhering to and assisting in amending policies and procedures relevant to EUC Devices.
7. Providing accurate reports and figures related to EUC Devices.
8. Diagnosing faults, resolving issues, or escalating to external teams as necessary.
9. Continuously seeking ways to improve EUC services to meet customer needs, providing feedback to management.
10. Managing and monitoring all Trust-owned EUC devices accessing critical data.
11. Ensuring devices are securely managed from provisioning through hardware lifecycle.

NUH employs over 19,000 staff and plays a central role in supporting health and wellbeing through research, education, and innovation. We value diversity and welcome new ideas to develop our team and deliver world-class healthcare.

We particularly encourage applications from individuals who identify as Black, Asian, and Minority Ethnic, or Disabled, to improve representation.

Communication skills required include:

• Ability to adapt technical explanations to the audience in a concise and empathetic manner.
• Outstanding customer service skills across various communication mediums.
• Effective communication of service and project information across channels.
• Advising management on user issues and ensuring appropriate solutions.
• Liaising with external parties to minimise system disruptions.
• Providing customers with meaningful updates until request completion.
• Representing the organisation professionally, aligned with Trust Values and Behaviours.
• Fault diagnosis, issue resolution, and escalation as needed.

This advert closes on Thursday 17 Jul 2025.