EUC Support Engineer

JR United Kingdom; Newport; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology services company is seeking an EUC Support professional to manage and support multiple platforms, including VDI and cloud services. Ideal candidates will have strong technical expertise in supporting a variety of hardware and technologies, with a focus on customer service. Competitive salary and comprehensive benefits package are offered.

Benefits

Contributory pension

Life insurance policy

Private medical insurance

Qualifications

• Expertise in supporting end-user hardware in Microsoft and Apple ecosystems.
• Experience with VDI technologies (VMware/Citrix) and cloud data management.
• Knowledge of MDM tools such as MS Intune and Airwatch.

Responsibilities

• Provide End User Computing Infrastructure Support to customers.
• Deliver 2nd line technical support in a service desk environment.
• Perform complete End User Transformation and Automation projects.

Skills

EUC

L2 Support

MDM

VDI support

Office 365

AD

Okta

Job description

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Skills: EUC, L2 Support, MDM, VDI support, Office 365, AD, Okta

The Company:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked as a “Top Employer” as part of the Top Employer Institute annual listings.

About the Role:

We are seeking a highly skilled and motivated EUC Support solutions to join our team. In this role, you will be responsible for supporting & managing multiple EUC platforms like, Mobility, VDI, S/W Distribution, Citrix & Asset Management

Responsibilities:

• Responsible for providing End User Computing Infrastructure Support to the customers as a part of Service Delivery.
• Provide 2nd line technical support experience in a service desk environment.
• Act upon instruction from the internal ticketing system, such as delivering project tasks, implementing requests for change in system access, and aiding in diagnosis/problem solving from escalated incidents.
• Perform complete End User Transformation and Automation projects for clients

Skills & Experience:

• Expertise in support, maintenance, and engineering enhancements to end-user focused hardware, technologies.
• Excellent experience in supporting a wide variety of end-user hardware in the Microsoft and Apple eco-systems
• Remote Desktop, Apple Business Manager, VMware Workspace ONE MDM, VDI support - ideally AWS Workspaces, AD and Group Policy administration, Okta Workforce SAML authentication experience
• Expertise in VDI (Vmware/Citrix), Office 365, Cloud data management, MS sharepoint
• Knowledge on cloud technologies and migration to cloud services (Azure, AWS etc.,)
• Good understanding on MMD, WVD, Amazon Workspace
• Good understanding on Workspace one and Autopilot solutions
• Good knowledge on VPN technologies, end point protection and encryption
• Experience working with MDM tools – MS Intune, Airwatch or XenMobile

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

• Contributory pension
• Life insurance policy
• Private medical insurance

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.