EUC Support Engineer

JR United Kingdom; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de technologie dynamique, JR United Kingdom, recherche un EUC Support solutions pour gérer et soutenir leurs plateformes de support aux utilisateurs. Le rôle implique la responsabilité des infrastructures, le support technique et la gestion de projets d'automatisation. Offrant un package compétitif et la possibilité de croissance au sein d'une entreprise inclusive et diversifiée, cette position s'adresse à ceux ayant une expertise solide dans le soutien matériel et logiciel dans les écosystèmes Microsoft et Apple.

Benefits

Contributory pension

Life insurance policy

Private medical insurance

Qualifications

• Expertise en maintenance et ingénierie des matériels axés sur les utilisateurs finaux.
• Expérience en support sur matériel divers sous systèmes Microsoft et Apple.
• Compétence en gestion d'outils MDM (MS Intune, Airwatch).

Responsibilities

• Fournir un support infrastructure aux utilisateurs finaux dans un environnement de livraison de services.
• Offrir un support technique de 2ème ligne dans un environnement de helpdesk.
• Réaliser des projets de transformation et d'automatisation pour les clients.

Skills

EUC

L2 Support

MDM

VDI support

Office 365

AD

Okta

Job description

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Skills: EUC, L2 Support, MDM, VDI support, Office 365, AD, Okta

The Company:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked as a “Top Employer” as part of the Top Employer Institute annual listings.

About the Role:

We are seeking a highly skilled and motivated EUC Support solutions to join our team. In this role, you will be responsible for supporting & managing multiple EUC platforms like, Mobility, VDI, S/W Distribution, Citrix & Asset Management

Responsibilities:

• Responsible for providing End User Computing Infrastructure Support to the customers as a part of Service Delivery.
• Provide 2nd line technical support experience in a service desk environment.
• Act upon instruction from the internal ticketing system, such as delivering project tasks, implementing requests for change in system access, and aiding in diagnosis/problem solving from escalated incidents.
• Perform complete End User Transformation and Automation projects for clients

Skills & Experience:

• Expertise in support, maintenance, and engineering enhancements to end-user focused hardware, technologies.
• Excellent experience in supporting a wide variety of end-user hardware in the Microsoft and Apple eco-systems
• Remote Desktop, Apple Business Manager, VMware Workspace ONE MDM, VDI support - ideally AWS Workspaces, AD and Group Policy administration, Okta Workforce SAML authentication experience
• Expertise in VDI (Vmware/Citrix), Office 365, Cloud data management, MS sharepoint
• Knowledge on cloud technologies and migration to cloud services (Azure, AWS etc.,)
• Good understanding on MMD, WVD, Amazon Workspace
• Good understanding on Workspace one and Autopilot solutions
• Good knowledge on VPN technologies, end point protection and encryption
• Experience working with MDM tools – MS Intune, Airwatch or XenMobile

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

• Contributory pension
• Life insurance policy
• Private medical insurance

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.