EUC Support Engineer

JR United Kingdom; Aberdeen City; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology services and consulting company is seeking an EUC Support specialist to serve as a key support role. This position involves managing EUC platforms and providing technical support in a dynamic environment, with a focus on enhancing user experiences and infrastructure performance. The successful candidate will join a vibrant team, benefitting from a competitive salary and a comprehensive benefits package, all while being part of a company that values diversity and inclusion.

Benefits

Contributory pension

Life insurance policy

Private medical insurance

Qualifications

• Expertise in end-user hardware support, particularly in Microsoft and Apple ecosystems.
• Familiarity with VDI, cloud technologies, MDM tools and Office 365.
• 2nd line support experience in a service desk environment is required.

Responsibilities

• Provide End User Computing Infrastructure Support as part of Service Delivery.
• Deliver project tasks and implement change requests from the internal ticketing system.
• Conduct End User Transformation and Automation projects for clients.

Skills

EUC

L2 Support

MDM

VDI support

Office 365

AD

Okta

Tools

Remote Desktop

Apple Business Manager

VMware Workspace ONE MDM

Citrix

MS Intune

Airwatch

XenMobile

Job description

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Skills: EUC, L2 Support, MDM, VDI support, Office 365, AD, Okta

The Company:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked as a “Top Employer” as part of the Top Employer Institute annual listings.

About the Role:

We are seeking a highly skilled and motivated EUC Support solutions to join our team. In this role, you will be responsible for supporting & managing multiple EUC platforms like, Mobility, VDI, S/W Distribution, Citrix & Asset Management

Responsibilities:

• Responsible for providing End User Computing Infrastructure Support to the customers as a part of Service Delivery.
• Provide 2nd line technical support experience in a service desk environment.
• Act upon instruction from the internal ticketing system, such as delivering project tasks, implementing requests for change in system access, and aiding in diagnosis/problem solving from escalated incidents.
• Perform complete End User Transformation and Automation projects for clients

Skills & Experience:

• Expertise in support, maintenance, and engineering enhancements to end-user focused hardware, technologies.
• Excellent experience in supporting a wide variety of end-user hardware in the Microsoft and Apple eco-systems
• Remote Desktop, Apple Business Manager, VMware Workspace ONE MDM, VDI support - ideally AWS Workspaces, AD and Group Policy administration, Okta Workforce SAML authentication experience
• Expertise in VDI (Vmware/Citrix), Office 365, Cloud data management, MS sharepoint
• Knowledge on cloud technologies and migration to cloud services (Azure, AWS etc.,)
• Good understanding on MMD, WVD, Amazon Workspace
• Good understanding on Workspace one and Autopilot solutions
• Good knowledge on VPN technologies, end point protection and encryption
• Experience working with MDM tools – MS Intune, Airwatch or XenMobile

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

• Contributory pension
• Life insurance policy
• Private medical insurance

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.