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EUC Request/Incident Engineer

SCC

Bristol

Hybrid

GBP 32,000 - 37,000

Full time

10 days ago

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Job summary

Join a forward-thinking company as an EUC Request/Incident Engineer, where you'll play a vital role in delivering IT support across multiple sites. This position offers the opportunity to engage in incident management, ensuring swift resolutions and enhancing service quality. With a hybrid working model, you can balance office and home work while enjoying a comprehensive benefits package. Be part of a diverse team in Europe's largest privately-owned IT business, committed to innovation and exceptional customer experiences. If you're passionate about IT and eager to contribute to meaningful improvements, this role is perfect for you.

Benefits

Flexible benefits scheme

Paid volunteering days

Career development opportunities

Inclusive workplace

Qualifications

Experience in incident and request ownership and management.
Proficient in resolving software and hardware faults.

Responsibilities

Identify, register, and categorize incidents for swift resolution.
Monitor incident status and generate reports for process improvement.

Skills

Incident management

Second Line support

IT equipment installation

IT ticket analysis

SLA commitment

4 days ago Be among the first 25 applicants

We are actively building diverse teams and welcome applications from everyone.

Role: EUC Request/Incident Engineer

Location: Filton, Bristol (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: 32000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: Contract hours of cover are 0800-1800 and 1 hour for lunch

Rota: 0800-16.30 and 09.30 - 18.00 (hours may change, but contract cover is the same)

Interview Process: 2-stage process

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role Purpose

Providing BAU work across multiple sites on the MBDA account.

Key Responsibilities

Follows established protocols to identify, register, and categorise incidents
Prioritises and categorises incidents based on severity and impact
Gathers incident details for swift resolution and assigns incidents to the right support teams
Ensures accurate data collection and analysis for trend identification
Facilitates collaboration among different teams for efficient incident resolution
Monitors incident status, provides updates, and generates reports for process improvement
Maintains thorough documentation and contributes to knowledge bases
Conducts post-incident analysis to prevent recurrence and implements corrective actions

Skills And Experience

Incident and request ownership and management
Second Line support for software and hardware fault resolution
Installation, moves and addition services in relation to IT equipment on customer sites
Contribute to activities of all onsite SCC teams as required
Analysis of IT tickets, prioritising accordingly
Follow local asset management policies and procedures
Meet or exceed the SLA commitments
Contribute to activities of all onsite SCC teams as required
Proactive search for improvements & ensuring these are captured & progressed
Work with onsite management to develop and improve the service being provided

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting

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