EUC Onsite Support Specialist | London, UK

Axis Capital; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global specialty insurance provider in London is looking for an EUC Onsite Support Specialist to deliver exceptional technical support. You will resolve complex technical issues, support hardware and software, and assist in continuous improvement initiatives. The ideal candidate has strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. Join a team dedicated to an inclusive corporate culture.

Benefits

Comprehensive benefits package

Health and wellness programs

Paid annual leave

Tuition reimbursement

Qualifications

• 3-5 years of experience in IT support or EUC technician roles.
• Strong knowledge of Windows 10/11 and basic networking.
• Experience with remote support tools and ticketing systems.
• Ability to work independently and prioritize tasks.
• IT certifications such as CompTIA A+, ITIL Foundation are a plus.

Responsibilities

• Provide 1st/2nd line support for hardware, software, and peripherals.
• Troubleshoot and resolve incidents and service requests.
• Configure, deploy, and maintain desktops and laptops.
• Support onboarding/offboarding processes and manage hardware.
• Maintain documentation for procedures and troubleshooting guides.

Skills

Technical support experience

Windows OS knowledge

Microsoft 365 proficiency

Excellent communication skills

Customer service skills

Education

Relevant IT certifications

Tools

ServiceNow

TeamViewer

Job description

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description: EUC Onsite Support Specialist

How does this role contribute to our collective success?

We are seeking a highly skilled and customer-focused EUC Onsite Support Specialist, to assist in the delivery of exceptional technical support services to our internal users. This role is responsible for resolving complex technical issues and driving continuous improvement in our IT support processes. The ideal candidate will have a strong technical background, excellent communication skills, and a proactive approach to problem-solving.

What will you do in this role?

• Provide 1st/2nd line support for hardware, software, and peripherals.
• Troubleshoot and resolve incidents and service requests via ticketing system, phone, email, and in-person.
• Configure, deploy, and maintain desktops, laptops, mobile devices, and printers.
• Support Windows OS, Mac OS, Microsoft 365, and other enterprise applications.
• Assist with onboarding/offboarding processes including account setup and hardware provisioning.
• Support video conferencing/AV-related events and meetings.
• Maintain and update documentation for procedures, configurations, and troubleshooting guides.
• Manage and maintain hardware Asset Database, subject to periodic audits.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Participate in EUC projects such as hardware refreshes, software rollouts, and system upgrades.
• Ensure compliance with IT policies, security standards, and asset management practices.
• Attend weekly cadence meetings with leadership and teammates to collaborate and share ideas.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• 3-5 years of experience in IT support or EUC technician roles.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking.
• Experience with remote support tools and ticketing systems (e.g., TeamViewer, ServiceNow).
• Familiarity with mobile device management (MDM) platforms (e.g. InTune, Entra, AAD)
• Excellent communication and customer service skills.
• Experience in a corporate/enterprise environment.
• Ability to work independently and prioritize tasks effectively.
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.

What we prefer you to have:

• Knowledge of ITIL practices and service management.
• Exposure to video conferencing technologies and their day-to-day support requirements i.e. Cisco WebEx, Microsoft Teams, Zoom.
• Experience support VIP/C-Suite Executive Level Staff - CEO, Executive Assistants etc.
• Experience supporting Mac OS platforms.
• Passion for technology and continuous learning.

Role Factors:

In this role, you will typically be required to:

Be able to lift 30lbs

Travel internationally once/twice per year (valid passport)

Be in the office 5 days per week (with occasional opportunities to work remotely)

Occasional 'Out of Hours' / Weekend work, to support critical infrastructure Changes

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.

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