EUC Onsite Support Specialist

AXIS Capital; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global insurance and reinsurance firm is seeking an EUC Onsite Support Specialist in London. This role involves providing technical support for hardware and software. Candidates should have 3-5 years of experience, strong knowledge of Windows and Microsoft 365, and excellent communication skills. This position requires being in the office five days a week with occasional remote work opportunities and some international travel.

Benefits

Comprehensive benefits package

Medical plans for the family

Paid annual leave

Qualifications

• 3–5 years of experience in IT support or EUC technician roles.
• Strong understanding of Windows OS and basic networking.
• Experience supporting Mac OS platforms is a plus.

Responsibilities

• Provide 1st/2nd line support for hardware, software, and peripherals.
• Troubleshoot incidents via ticketing system, phone, email, and in-person.
• Manage hardware Asset Database.

Skills

Windows 10/11 knowledge

Microsoft 365 proficiency

Excellent communication skills

Customer service skills

Problem-solving ability

Education

IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications)

Tools

Ticketing systems (e.g., TeamViewer, ServiceNow)

Mobile device management (MDM) platforms

Job description

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How does this role contribute to our collective success?

We are seeking a highly skilled and customer-focused EUC Onsite Support Specialist, to assist in the delivery of exceptional technical support services to our internal users. This role is responsible for resolving complex technical issues and driving continuous improvement in our IT support processes. The ideal candidate will have a strong technical background, excellent communication skills, and a proactive approach to problem-solving.

What will you do in this role?

Provide 1st/2nd line support for hardware, software, and peripherals.

Troubleshoot and resolve incidents and service requests via ticketing system, phone, email, and in-person.

Configure, deploy, and maintain desktops, laptops, mobile devices, and printers.

Support Windows OS, Mac OS, Microsoft 365, and other enterprise applications.

Assist with onboarding/offboarding processes including account setup and hardware provisioning.

Support video conferencing/AV-related events and meetings.

Maintain and update documentation for procedures, configurations, and troubleshooting guides.

Manage and maintain hardware Asset Database, subject to periodic audits.

Collaborate with other IT teams to escalate and resolve complex issues.

Participate in EUC projects such as hardware refreshes, software rollouts, and system upgrades.

Ensure compliance with IT policies, security standards, and asset management practices.

Attend weekly cadence meetings with leadership and teammates to collaborate and share ideas.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

3–5 years of experience in IT support or EUC technician roles.

Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking.

Experience with remote support tools and ticketing systems (e.g., TeamViewer, ServiceNow).

Familiarity with mobile device management (MDM) platforms (e.g. InTune, Entra, AAD)

Excellent communication and customer service skills.

Experience in a corporate/enterprise environment.

Ability to work independently and prioritize tasks effectively.

IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.

What we prefer you to have:

Knowledge of ITIL practices and service management.

Exposure to video conferencing technologies and their day-to-day support requirements i.e. Cisco WebEx, Microsoft Teams, Zoom.

Experience supporting Mac OS platforms.

Passion for technology and continuous learning.

Role Factors:

In this role, you will typically be required to:

Be able to lift 30lbs

Travel internationally once/twice per year (valid passport)

Be in the office 5 days per week (with occasional opportunities to work remotely)

Occasional ‘Out of Hours’ / Weekend work, to support critical infrastructure Changes

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.