EUC Field Operations Engineer (Headquarters, Chelmsford)

Essex & Kent Police; Chelmsford; On-site; GBP 30,000 - 36,000; Full time

Job summary

A regional police force in Chelmsford is seeking a Field Operations Engineer to support officers and staff across Essex. This role involves a mix of fieldwork and office-based tasks, offering exposure to a variety of technologies, particularly focused on Windows 10 and 11 systems. Key skills include effective communication, technical support in IT environments, and the ability to work independently. The position is full-time and permanent, with a starting salary of £30,879. Applications are encouraged from diverse candidates.

Qualifications

• Experience in an IT operations environment preferred.
• Valid UK driving licence essential.
• Ability to learn technical skills quickly.

Responsibilities

• Support officers with IT tools across Essex Police sites.
• Join the drop-in repair center at Essex Force HQ.
• Travel extensively to police stations.

Skills

Effective communication skills

Knowledge of desktop and laptop hardware

Understanding of ITIL principles

Working knowledge of Microsoft Windows 10 and 11

Ability to work in a fast-paced environment

Tools

Microsoft Office

AV equipment

SharePoint

Office 365

Job description

Location of Role

Chelmsford

Advert Closing Date

29/12/2025

Starting Salary

£30,879.00 (pro-rata for part-time vacancies)

Part/Full Time

Full Time

Contract Type

Permanent

Working Pattern

Mon-Fri

Weekend/Evening Working

No

Join Our Team as a Field Operations Engineer. Based at Chelmsford Essex Police Headquarters, this hands‑on role offers a mix of fieldwork and office‑based tasks. You'll play a vital part in supporting our Officers and staff across Essex Police sites, with some occasional visits to Kent‑based locations.

This is an exciting opportunity in our customer‑focused technical IT Field Operations team, where you will work across a wide range of technologies and applications on the Windows 10 and 11 Operating Systems. Gaining wide exposure to the latest laptop and desktop hardware and software, VC Solutions and supporting Police Officer, Staff and Volunteers across Essex.

Our IT Field Operations team delivers mobile support across Essex, covering Windows‑based workstations, laptops, peripherals, bespoke policing hardware and software, and MS Teams video‑conferencing solutions. As a Field Operations Engineer, you'll travel extensively to police stations and other sites, ensuring officers and staff have the IT tools they need. A full manual UK driving licence is essential, along with the ability to work independently and as part of a team. You'll also assist at our drop‑in repair centre at Essex Force HQ in Chelmsford and handle IT and AV equipment moves, which involve manual handling. Supporting frontline officers and staff is critical, so patience, tact, and a positive approach are key to resolving technical issues and delivering installations and repairs.

We are looking for an adaptable, self‑motivated, and enthusiastic person to join this hard‑working Field Operations team. Ideally someone who has worked within an IT operations environment previously, preferably within a similar support role (however if this doesn't quite fit: tell us about any alternative experience or academic learning in the IT field that you have). The ability to support Microsoft products, in particular Windows 10 and 11 is key. Your aptitude to learn appropriate technical skills quickly is extremely important, as well as the ability to work alone (remotely) and as part of a team.

Essential Skills

• Effective communication skills, preferably gained within a customer service environment, as well as a good standard of English. Your ability to work with others to effectively interact, cooperate, collaborate, and manage conflicts with other people to complete tasks and achieve shared goals (communication skills).
• Your working knowledge of desktop and laptop hardware and diagnostic skills, as well as your understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
• Any working knowledge of Microsoft Windows 10 and 11 operating systems (as this is essential for the role) as well as knowledge of Microsoft Office applications.
• The ability to work within a fast paced, and pressurised environment as well as the ability to work remotely with tight timescales, prioritise your workloads and use own initiative. Also, that you have a valid UK driver's licence.

Desirable Skills/Knowledge

• Any basic awareness and understanding of Microsoft Active Directory and networking.
• Any diagnostic and hardware skills regards AV (Video conference) equipment and printer / multi‑function devices.
• SharePoint and Office 365 awareness

If you are looking for an opportunity to work within IT for the police and you are an adaptable, self‑motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.

Standard office hours are 08:00 - 16:00 Monday to Friday, however there may be occasions where you are asked to work outside of these cores hour to meet operation requirements so some flexibility would be expected.

Kent Police and Essex Police have separate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.

We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [e-mail] stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.

Essex Police is a Disability Confident Leader, we:

• Have subjected our Disability Confident self‑assessment to external challenge and validation.
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.