EUC Engineer/IT Engineer

Sword Group; Pollard Street; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of business technology solutions is seeking an EUC/IT Engineer in Pollard Street, England. The role involves delivering on-site IT support, maintaining hardware, and troubleshooting end-user computing issues across multiple client locations. Ideal candidates will possess experience in desktop support, familiarity with Windows operating systems, and strong communication skills. A flexible work environment and a comprehensive benefits package are offered.

Benefits

Personalized career development plans

Flexible working arrangements

Comprehensive benefits package

Qualifications

• Previous experience in end-user computing or desktop support.
• Experience working across multiple sites or environments is helpful.
• Ability to troubleshoot issues effectively.

Responsibilities

• Diagnose and perform minor repairs on desktops and laptops.
• Install and troubleshoot software and mobile applications.
• Configure mobile devices for secure usage.

Skills

End-user computing experience

Troubleshooting skills

Operating Systems knowledge (Windows 10/11)

Microsoft applications proficiency

Basic hardware maintenance

Familiarity with support tools

Cloud services knowledge

Education

Relevant IT certifications (bonus)

Tools

ServiceNow

TopDesk

N-Able

Job description

Sword is a leading provider of business technology solutions within the Energy, Public, and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help achieve their goals.

As an EUC/IT Engineer, you'll play a key role in delivering dependable, on-site IT support across multiple client locations in Bacton and/or Great Yarmouth. Working closely with customers, you'll support and maintain desktops, laptops, AV systems, and mobile devices, ensuring minimal disruption and maximum reliability. You'll also have the opportunity to be involved in project-style offshore work, so adaptability, excellent communication, and a proactive mindset are essential.

This role offers variety, challenge, and the chance to work across diverse environments - from office floors to offshore vessels - all while delivering excellent service and real impact. Here's what the role entails:

1. Diagnose and carry out minor repairs on desktops, laptops, and peripherals (RAM, HDDs, batteries, keyboards, etc.)
2. Install and troubleshoot supported software and standard mobile applications
3. Configure mobile devices for secure work use (email, VPN, MFA tools)
4. Set up, maintain, and support AV systems in meeting rooms and collaboration spaces
5. Provide basic troubleshooting support for printers and scanners, escalating to third-party vendors when needed
6. Deliver the above activities across client sites and on offshore assets as part of project delivery
7. Ensure consistent delivery in line with customer SLAs and excellent end-user experience

Qualifications and experience required include:

• Previous experience in end-user computing (EUC) or desktop support roles, either in office-based or field-based settings
• Experience working across multiple sites or customer environments is helpful
• Offshore experience is desirable, but willingness to undertake training and certifications is also welcome
• Ability to troubleshoot issues effectively and work with users at all levels
• Familiarity with Operating Systems - Windows 10/11 and Windows Server (2016, 2019, 2022)
• Microsoft applications - Microsoft 365, Office, Teams
• Basic hardware maintenance - e.g., replacing RAM, hard drives, or graphics cards
• Support tools - ServiceNow, TopDesk, N-Able, or other service desk platforms
• Cloud services and virtualization technologies (hands-on experience or strong willingness to learn)

Additional requirements include:

• A full, clean UK driving license; travel across Scotland and occasional offshore travel are required
• Relevant IT certifications (such as ITIL) are a bonus but not essential if you have equivalent experience
• Flexibility to work varied hours when required (12-hour shifts)

Benefits include:

• Personalized career development plans and training opportunities
• Flexible working arrangements to support work-life balance
• A comprehensive benefits package, including generous annual leave, family-friendly benefits, pension scheme, private health, well-being, and insurance schemes, employee assistance program, discounted cash plans, and more

At Sword, we are committed to diversity and inclusion and are proud to be an equal opportunities employer. We welcome applications from candidates of all backgrounds and encourage those who may not meet every requirement but possess relevant skills and experience to apply, highlighting transferable skills. Please inform our talent acquisition team of any accommodations needed during the hiring process.