EUC Engineer

Location:

London, London, United Kingdom

Job ID:

R0074449

Date Posted:

2025-04-25

Company Name:

HITACHI RAIL LIMITED

Profession (Job Category):

Other

Job Schedule:

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Your new role

Here at Hitachi Rail, we have a unique and exciting opportunity for a EUC Engineer, to provide 2nd line end-user computing support and problem management in a technical and organisationally complex environment.

The position is based London Ludgate (full time)

Specifically, you will be responsible for the following deliverables:

• Provisioning and maintenance of end-user devices (Laptop / Desktop / Tablet / SmartPhone)
• Administration of Authentication / Access Control systems (Active Directory, MDM)
• Lead and take part in end-user and infrastructure projects and service improvement activities across HRE, providing supporting administration and documentation.
• Work with external service and support providers as required
• To be aware of, and actively promote and implement Hitachi’s ethos, culture and values.
• To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures.
• To comply with and implement Hitachi Rail Europe’s Health and Safety policy.

About you

• Advanced level experience in providing 2nd line end-user support for a multi-site organisation (> 500 persons)
• Wintel Hardware - Management – build automation (SCCM/IVANTI/McAfee)
• Windows 10 – In depth knowledge
• Office 2016 – Advanced Knowledge
• Solid understanding and experience of administering the following:
• Microsoft Back Office Systems (Active Directory / Exchange)
• Mobile Device Management (MobileIron/WorkSpace One)
• Remote Access systems
• Networking – DNS, DHCP, File sharing, Printing, LAN/WLAN
• Audio Visual/Video Conferencing
• Endpoint protection – anti-virus, anti-malware (McAfee)
• A high degree of competency in problem assessment and solving within an ITIL Support Service framework
• Extensive practical experience in supporting a complex environment of devices and business applications
• Familiarity with incident/request management systems (ServiceNow)

Qualifications

• ITIL v3 Foundation or equivalent experience

Desirable Requirements

• SAP client - support, deployment.
• Familiarity with Cisco family of network products
• Experience with scripting and automation.
• Basic understanding of project management practices.

What we offer

We value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to:

• Competitive salary
• Annual Performance bonus paid on discretionary basis.
• 25 days holiday
• Pension scheme with contributions up to 9%
• Private medical insurance
• Personal Accident insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail