EUC Engineer

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Role : EUC Engineer
Location : Fully remote
Salary : Up to £45,000+ Benefits

The position:

• To support and develop a reliable, resilient infrastructure to meet current and future business needs
• Delivering IT Infrastructure Services and Support
• Work with other members of the IT team, 3rd parties and suppliers to deliver an excellent IT experience for our business

Responsibilities:

• Providing EUC support and management across the business
• Incident management and service request delivery in line with IT department SLAs
• Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA
• Supporting a multi site environment including associated infrastructure
• L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender
• Be a confident powershell user.
• Problem management, including root cause analysis and pro-active identification of EUC risks and issues
• Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies
• Implementing changes in line with the IT change management process and CAB
• Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date.
• Assisting with Project implementations.

Skills required:

• Proven experience to L3 on Microsoft Desktop Operating Systems – 5 Years + experience – Essential
• Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling – 5 Years + experience – Essential
• Good Powershell scripting experience to manage devices/users on a large scale(10,000 + Users) – 5 Years + experience – Essential
• L3 experience of managing and maintaining EUC workloads using Active Directory/GPO – 5 Years + experience – Essential
• Advanced knowledge and experience supporting O365 – Essential – 5 Years + experience – Essential
• Practical experience supporting and maintaining EUC Hardware (Dell, HP) – Essential

You will also need to have supported an environment of atleast 5,000 users.