EUC Engineer

Zenzero; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A tech company in Coventry is seeking an on-site End User Computing Engineer to maintain hardware and resolve technical issues efficiently. This role emphasizes minimizing downtime while ensuring the security and accuracy of IT assets. Key responsibilities include providing first-line support, managing IT assets, and collaborating with IT teams to enhance user experience. The ideal candidate should have experience with MDT, Apple Business Manager, and Google Workspace. This full-time position offers an opportunity for growth in the IT sector.

Responsibilities

• Provide first‑line support by troubleshooting, diagnosing, and resolving technical issues.
• Maintain secure configuration and ensure accurate documentation of IT systems.
• Control IT assets in one or more areas, ensuring proper tracking and management.
• Verify the location and state of IT assets to maintain accountability and compliance.
• Show awareness of process efficiency improvements and common optimization methods.
• Support activities aimed at improving development processes.
• Identify deficiencies in workflows, systems, or technical setups.
• Coach and mentor associates, sharing knowledge and best practices.
• Collaborate with IT teams to improve support processes.

Skills

MDT

Apple Business Manager

Google Workspace

Job description

On‑site End User Computing Engineer

\്ബ

As an on‑site End User Computing Engineer, you will be responsible for maintaining hardware and resolving technical issues efficiently to minimize downtime while ensuring the security and accuracy of IT assets.

\ぶ

Qualifications

\ unido

MDT

Apple Business Manager

Google Workspace

\ぶ

Key Responsibilities

\uido

< improv- li>Provide first‑line support by troubleshooting, diagnosing, and resolving technical issues or escalating them to service desk managers, incident managers, or problem managers as needed.
• Maintain secure configuration and ensure accurate documentation of IT systems.
• Control IT assets in one or more areas, ensuring proper tracking and management.
• Verify the location and state of IT assets to maintain accountability and compliance.
• Show an awareness of process efficiency improvements and common optimization methods.
• Support specific activities aimed at improving development processes.
• Spot and identify obvious deficiencies in workflows, systems, or technical setups.
• Coach and mentor associates, sharing knowledge and respuestas best practices to enhance team capabilities.
• Collaborate with IT teams to improve support processes and enhance the overall user experience.

\ぶ

Seniority Level

\acio

Associate

\ぶ

Employment Type

Full‑time

\ぶ

Job Function

Information Technology