EUC Analyst

TN United Kingdom; Belfast; Remote; GBP 40,000 - 65,000; Full time

Job summary

An established industry player seeks skilled Modern Endpoint Engineers to support a significant merger. This role involves managing Microsoft Intune environments, optimizing user efficiency with Ivanti Workspace Control, and providing 3rd Line Support for Windows systems. With a focus on collaboration and documentation, the successful candidate will play a key role in aligning technical solutions with organizational objectives. This exciting opportunity offers the potential for remote work, allowing you to contribute to a dynamic team while enjoying flexibility in your work environment.

Qualifications

• 2+ years in a 3rd Line Support role specializing in EUC or Modern Endpoint solutions.
• Hands-on experience with Microsoft Intune and MECM/SCCM.

Responsibilities

• Manage Microsoft Intune environments for mobile device management.
• Provide 3rd Line Support for Windows 10 and Windows 11 systems.

Skills

Microsoft Intune

MECM/SCCM

Ivanti Workspace Control

Windows 10

Windows 11

iOS/iPadOS policies

3rd Line Support

Analytical Skills

Problem-Solving

Communication Skills

Job description

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We are partnering with a prominent professional organisation that has recently completed a merger to identify skilled and experienced Modern Endpoint Engineers to assist with the ongoing merger and the technical end-user aspects that go along with the project as well as some BAU tasks.

Key Responsibilities:

1. Take charge of managing Microsoft Intune environments, focusing on mobile device management (MDM), application protection policies, computer configurations, and Windows Update for Business (WuFB).
2. Develop and troubleshoot policies for iOS/iPadOS devices.
3. Provide administrative support and expertise for MECM/SCCM, including task sequences and application deployment and packaging.
4. Manage and optimize Ivanti Workspace Control to ensure user efficiency and system stability.
5. Troubleshoot and provide 3rd Line Support for Windows 10 and Windows 11 systems.
6. Collaborate with internal teams to implement solutions that align with the merged organization’s objectives.
7. Document and share processes for consistency and knowledge sharing.

Minimum Requirements:

1. A minimum of 2+ years of experience in a 3rd Line Support role, ideally specializing in EUC (End User Computing) or Modern Endpoint solutions.
2. Extensive hands-on experience with Microsoft Intune, MECM/SCCM, Ivanti Workspace Control, and Windows 10/11.
3. Strong knowledge and troubleshooting skills for iOS/iPadOS policies.
4. A proven track record of successfully packaging and deploying applications using MECM/SCCM.
5. Exceptional analytical and problem-solving abilities.
6. Excellent communication skills and the ability to document processes effectively.

The role is initially for a 9-month period with the possibility of extension depending on the client’s needs. It will be based in Belfast but may be fully remote (UK-based candidates) for the best-fit candidate. If you're interested in this role, please forward an up-to-date copy of your CV to [contact email]. If this job isn't quite right but you're looking for a new position, please contact us for a confidential discussion about your career. #4645794 - Diarmuid Lavery