Eu Operations Controller

DHL Germany; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

DHL is seeking an EU Operations Controller to manage daily warehouse and distribution tasks. This role involves coordinating with carriers, ensuring compliance, and maintaining relationships for optimal performance. Join a leading supply chain company that values talent and potential.

Benefits

Free confidential 24/7 GP service

Hundreds of discounts (retail, childcare, gym)

Affordable loans and enhanced pension scheme

24/7 employee support including free counselling

Qualifications

• Previous operations experience.

Responsibilities

• Coordinate daily warehouse and distribution requirements.
• Ensure compliance with transportation and customs documentation.

Skills

IT literacy

Strong analytical skills

Tools

Microsoft Office

Excel

Job description

Grade: O
Contract Type:

Permanent (Full-Time)

Shift patterns:

Monday to Friday, between the hours of 7am & 6pm, to be discussed at interview

Location:

B92 8NW - Birmingham

DHL, an award-winning leading supply chain business, is seeking an EU Operations Controller to play a vital role in coordinating our daily warehouse and distribution requirements.

What does the role entail?

As part of your duties, while maintaining excellent health and safety practices, you will:

• Ensure that DHL service providers have agreed and signed off on contingency plans and have the necessary resources available to implement these plans.
• Coordinate with carriers to ensure pre-arranged transport from contingency plans, sourcing alternative carriers when necessary to optimize collection plans.
• Maintain relationships to ensure high, reliable on-time collection and delivery performance, and respond to inquiries/requests of moderate difficulty from suppliers, carriers, and others (internal & external).
• Work with Billing/Payable teams to ensure correct cost recovery and invoicing.
• Escalate issues such as transit delays to appropriate contacts, including supervisors, management, customers, and third-party service providers.
• Ensure transportation and customs documentation are created and processed accurately and timely, complying with all relevant regulations. Coordinate transportation requirements with internal and external carriers and vendors.

What do we need from you?

We'd love to hear from you if you have the following experience, but don't hesitate to apply if you don't meet every criterion—we value talent and potential:

• Previous operations experience
• IT literacy, including proficiency in Microsoft Office and Excel
• Strong analytical skills

Why choose us?

Along with competitive pay, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (retail, childcare, gym)
• Affordable loans and an enhanced pension scheme
• 24/7 employee support for you and your family, including free counselling and more: https://careers.dhl.com/global/en/dsc-benefits

Our approach to diversity & inclusion

We ensure our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

Be an essential part of everyday life

DHL is the global leader in supply chain management, keeping the world moving. Our teams work across industries like retail, automotive, healthcare, and more, to deliver for our customers.

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