EU Operational Excellence, Learning and ACES Transportation, EU Operational Excellence, Learnin[...]

Amazon.com, Inc; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in the UK is seeking a Senior Process Expert to develop a world-class middle mile process. The role requires strong analytical skills and a passion for continuous improvement. Candidates should have experience in project management and hold a Lean Six Sigma Black Belt Certification. The position offers a dynamic environment with opportunities for travel and collaboration across various Amazon business units.

Qualifications

• Experience managing large, complex projects in a startup environment.
• Strong change management and implementation experience.
• High attention to detail and multitasking skills.

Responsibilities

• Drive network level excellence by designing and implementing systems.
• Build partnerships with operations field leaders.
• Engage other Amazon business units globally to share best practices.
• Work with technology teams and product managers.
• Support the improvement of standard work and ACES Training.

Skills

Continuous improvement

Analytical skills

Project management

Strategic thinking

Change management

Education

Degree in business, supply chain, transportation, economics, or a technical field

Lean Six Sigma Black Belt Certification

Tools

SQL

Tableau

Power BI

QuickSight

Job description

Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large-scale organization with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for continuous improvement and implementing methodologies such as Six Sigma and Lean?

• Drive network level excellence by designing and implementing systems, metrics, and programs that maximize compliance, productivity, and continuous improvement.
• Build strong partnerships with operations field leaders to identify impacts of new business initiatives and successfully integrate and deploy them onsite.
• Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.
• Work with technology teams and product managers to develop new tools and systems to support business growth.
• Support the improvement of the vision, content, and delivery of standard work and ACES Training program.
• Create benchmark standards and audit processes.
• Analyze and solve operational barriers with a focus on understanding root causes.

About the team

Amazon's Transportation Service (ATS) team plays a central role in our success, using air, sea, and road transport, as well as sortation centres equipped with the latest technology, to ensure maximum efficiency. Our team captures data to drive decisions, making Amazon more innovative and efficient. We prioritize safety and use our expertise to deliver packages quickly, conveniently, and sustainably.

EU Amazon Transportation Services' ACES (Amazon Customer Excellence System) team seeks a highly skilled and motivated Senior Process Expert to develop a world-class middle mile process that delivers goods on time at the best cost. This position supports Amazon Transportation Services and drives operational excellence and project management across the EU network, including Fulfillment Centers, Sort Centers, Air Nodes, and Delivery Stations. The ideal candidate will have experience managing large, complex projects in a startup environment.

Candidate qualities

• Passion for continuous improvement and defect reduction
• Strong change management and implementation experience with high-level management engagement
• Strategic thinking with methodical execution
• Ability to drive projects from ambiguity
• Analytical skills with data-driven decision-making
• Experience in project and business planning
• High attention to detail and multitasking skills

Qualifications include a degree in business, supply chain, transportation, economics, or a technical field, with relevant experience in supply chain, transportation, project management, or management consulting. Additional requirements:

• Lean Six Sigma Black Belt Certification
• Approximately 30-40% travel
• Experience in process improvement and analytical tool building
• Understanding of SQL
• Experience with data visualization tools such as Tableau, Power BI, or QuickSight

Amazon is an equal opportunities employer that values diversity and is committed to protecting your privacy. For more information, see our Privacy Notice.