EU Data Act Compliance Operations Specialist

Msxinternational; Coventry; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Msxinternational is seeking an EU Data Act Compliance Operations Specialist to manage customer and business requests related to EU Data Act services. The role is hybrid, based at Whitley, Coventry (JLR office), with two days from home, supporting onboarding, KYB, VIN verification, data sharing, and customer communications.

You will handle case management, regulatory compliance tasks, and data access requests while maintaining accurate records and collaborating with CRC teams to ensure a seamless

Qualifications

• Strong customer focus and commitment to high-quality service.
• Experience managing customer cases and end-to-end operational requests.
• Familiarity with regulatory services and compliance requirements.
• Ability to analyze data to support decision-making.

Responsibilities

• Review and process business onboarding and KYB verification requests.
• Validate customer and company documentation and sanctions screening where applicable.
• Manage VIN ownership verification and lifecycle activities.
• Provide timely, professional communications with customers and partners.
• Maintain accurate case notes and audit trails.

Skills

Customer service

Case management

Regulatory compliance

Data analysis

Communication

Tools

CRM software

Excel

Data analytics tools

Job description

The EU Data Act Compliance Operations Specialist to manage customer and business requests relating to its EU Data Act (EUDA) services. The role supports the delivery of compliant, efficient, and customer-focused operations by managing business onboarding, KYB verification, VIN ownership validation, data-sharing requests, and customer communications.

The role supports the delivery of compliant, efficient, and customer-focused operations by managing business onboarding, KYB verification, VIN ownership validation, data-sharing requests, and customer communications.

Key Responsibilities:

Business Onboarding & KYB Verification

• Review and process business registration and onboarding requests.
• Validate customer and company documentation.
• Coordinate KYB verification activities and associated approvals.
• Support sanctions screening and due diligence activities.
• Manage requests for additional customer information where required.
• Escalate high-risk or complex cases to Compliance, Legal, or Team Leaders.

VIN Ownership Verification

• Review VIN submissions received from fleet, corporate, and third-party customers.
• Assess vehicle ownership evidence, lease agreements, and supporting documentation.
• Process VIN approval, rejection, and amendment requests in accordance with operational procedures.
• Maintain accurate ownership records and audit trails.
• Support VIN lifecycle management activities, including vehicle additions, removals, and ownership changes.

Case Management & Customer Support

• Manage customer and business requests from receipt through to resolution.
• Provide timely and professional communications to customers, fleet operators, and third parties.
• Handle customer enquiries, complaints, and escalations relating to EU Data Act services.
• Maintain accurate records, case notes, and operational documentation.
• Work closely with CRC teams to deliver a seamless customer experience.

Data Access & Compliance Administration

• Manage and track requests for data access, portability, and sharing.
• Ensure requests are processed in accordance with EU Data Act requirements and internal policies.
• Support the maintenance of customer consent, data-sharing, and operational records.
• Ensure compliance with operational controls, governance requirements, and audit obligations.
• Identify and escalation potential compliance risks where appropriate.

Governance & Reporting

• Support operational reporting and management information activities.
• Assist with internal audits, compliance reviews, and investigations.
• Ensure appropriate evidence is maintained to demonstrate regulatory compliance.
• Support the creation and maintenance of operational procedures and guidance documents.

Continuous Improvement

• Identify opportunities to improve customer experience and operational efficiency.
• Contribute ideas to simplify processes and reduce manual effort.
• Support the implementation of operational improvements, automation opportunities, and future service enhancements.
• Participate in training, knowledge-sharing, and continuous improvement initiatives.

What are we looking for:

• Have a strong customer focus and a passion for delivering exceptional service experiences.
• Have experience managing customer cases, complaints, or operational requests from end to end.
• Possess strong organisational skills with the ability to manage multiple priorities simultaneously.
• Have excellent written and verbal communication skills.
• Demonstrate a high attention to detail and a commitment to quality and accuracy.
• Are comfortable working within operational processes, controls, and regulatory requirements.
• Have strong problem‑solving skills with the ability to make balanced and informed decisions.
• Are collaborative team players who build positive relationships across teams and functions.
• Are adaptable and resilient, with the ability to work effectively in a fast‑paced and evolving environment.
• Are analytical in their approach and confident using data and information to support decision‑making.
• Have experience within customer operations, compliance, case management, regulatory services, or customer support environments (desirable).
• Have experience within the automotive, fleet, compliance, or other regulated industries (advantageous but not essential).

Location: Whitley, Coventry (JLR office)

Working Model: Hybrid (2 days working from home)

Salary: £32,000 - £36,000 per annum

Hours: 40 hours per week, Monday to Friday

Fixed term: 12 months with possible extension

Working Hours (rotational):

• Week 1: 08:00 - 16:30
• Week 2: 09: