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- Foster effective communication between clients, colleagues, and managers, representing the business in a professional and courteous manner
- Oversee progress against key deliverables, keeping your manager informed and highlighting critical updates to relevant departments
- Track performance using KPIs and SLAs and provide status reports to leadership when requested
- Support junior team members through mentorship and sharing best practices
- Strive to meet objectives set by your line manager
- Contribute to departmental efficiency, compliance, and improvement initiatives
- Be based primarily at the head office with travel to project sites as needed
Candidate Profile:
- Excellent interpersonal and communication skills with both clients and colleagues
- A proactive mindset focused on improvement and learning
- Self-driven, dependable, and professional
- Capable of identifying risks and offering pragmatic solutions
- Responsive to client needs and escalation of issues
- Willingness to lead by example and uphold company standards
- Commitment to sustainability and compliance with quality, health, and safety frameworks (ISO 9001, 14001, 45001)
- Alignment with the organisation's mission to operate responsibly and ethically
Essential Experience & Qualifications:
- Hands-on experience with heating, chilled water, domestic water, and basic gas systems in active buildings
- Familiarity with capital equipment such as boilers, pumps, and chillers
- Minimum NVQ Level 2 qualification in HVAC or a related trade
- Valid UK driving licence with no major endorsements
- Clear criminal background check (DBS)
- At least 5 years of relevant industry experience
- Competence in Microsoft Office and estimating software
- Strong analytical, planning, and teamwork skills