Estée Lauder - Counter Manager - Selfridges Trafford, Manchester - 30 Hours

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in prestige beauty seeks a dynamic Counter Manager to lead a team and drive sales. This role involves strategic business planning, customer relationship management, and team development, offering a pathway for career progression in the beauty industry. Competitive salary and extensive training opportunities included.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/staff product concession

Mental Health Wellbeing Initiatives

Exclusive discounts and offers

Extensive training and development opportunities

Qualifications

• Proven retail management or assistant retail management experience, preferably in beauty.
• Experience setting sales and customer service targets.
• Track record of leading and developing a successful team.

Responsibilities

• Lead, coach, and develop a team of Sales Advisors.
• Create and execute a business plan to recruit and retain customers.
• Manage in-store events and customer relationships.

Skills

Retail management

Sales analysis

Team leadership

Customer relationship management

Event management

Microsoft Office proficiency

Job description

Below is a refined version of the job description with improved formatting and removal of redundant or irrelevant content:

Job Description

Position Summary:

We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Advisors to meet sales, customer service, and operational targets.

This role offers an exceptional opportunity to act as the Chief Executive Officer of your own store/counter. You will be fully accountable for creating and executing an agile business plan aimed at recruiting and retaining customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and a stepping stone towards a long-term career with a leader in prestige beauty.

Many of our senior leaders and managers started their careers at the point of sale. This management role provides exposure to business planning, consumer insights, event management, customer relationship management, and frontline marketing, equipping you with all-round skills for further progression within the beauty industry.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/staff product concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive training and development opportunities

Qualifications

About you:

• Proven retail management or assistant retail management experience, preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience, including inventory and facilities management, and cash reconciliation
• A proven track record of leading, coaching, and developing a successful team
• Experience creating and executing in-store events
• Flexible availability across days and hours to support work-life balance; please discuss your availability with the hiring manager
• Proficiency in Microsoft Office
• Proof of right to live and work in the country