Estée Lauder - Counter Manager - James Selby-Holloway Road - 18.75 hours

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Counter Manager to lead a team in a vibrant retail environment. This role offers the chance to take full ownership of a store, driving sales and customer satisfaction through strategic planning and exceptional team leadership. With a focus on personal and professional growth, this position provides the opportunity to develop vital skills in business planning, customer relationship management, and event execution. If you are an ambitious self-starter passionate about coaching and retail, this could be your pathway to a fulfilling career in the beauty industry.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount

Mental Health Wellbeing Initiatives

Exclusive discounts and offers

Extensive Training & development offering

Qualifications

• Proven retail management experience in a fast-paced environment.
• Experience in setting sales and customer service targets.

Responsibilities

• Lead and develop a team of Sales Advisors to achieve targets.
• Create and execute business plans to recruit and retain customers.

Skills

Retail Management

Sales Analysis

Customer Service

Team Leadership

Event Management

Microsoft Office

Education

Retail Management Experience

Experience in Beauty Industry

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

d2eff4ec98ad

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Position Summary:

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our senior leaders and managers began their careers at the point of sale, and this level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with the all-round skills needed to progress further within the Beauty Industry.

Compensation and Benefits:

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & development offering

Equal Opportunity Statement:

We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.

Qualifications:

• About you:
• You will have proven retail management/assistant retail management experience, preferably within beauty or a fast-paced retail environment.
• Experience setting sales and customer service targets, sales analysis, and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading, coaching, and developing a team to succeed.
• Experience of creating and executing in-store events.
• Flexible availability across days/hours. Please discuss your availability further with the hiring manager before/during the interview.
• Proficient in Microsoft Office.
• Proof of right to live and work in the country.