Estée Lauder - Counter Manager - Boots Thurrock Lakeside - 33.5 hours

Estée Lauder - Brand; Thurrock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beauty brand in Thurrock seeks a dynamic Counter Manager to lead a team of Sales Advisors. The role involves achieving sales and operational targets, creating business plans, and managing customer relationships. Ideal candidates will have proven retail management experience and a passion for coaching. Competitive salary and benefits offered, along with extensive training opportunities.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/Staff Product Concession

Mental Health Wellbeing Initiatives

Exclusive discounts and offers

Work Life Connections – Employee Assistance Programme

Extensive Training & Development offering

Qualifications

• Proven retail management experience, preferably in beauty or fast-paced retail.
• Experience in sales and customer service targets setting.
• Previous experience in retail operations, inventory, and cash reconciliation.
• Capability to create and execute in-store events.
• Flexible availability for work-life balance.

Responsibilities

• Lead and develop a team of Sales Advisors.
• Achieve sales, customer service, and operational targets.
• Create and execute business plans for recruitment and retention.
• Manage exceptional customer relationship management.
• Conduct impactful in-store events.

Skills

Proven retail management experience

Sales analysis

Staff scheduling

Team coaching and development

Event execution

Microsoft Office proficiency

Job description

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Client:

Location:

Thurrock, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

458d4fb75527

Job Views:

23

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Position Summary:

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our senior leaders and managers began their careers at the point of sale, and this level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with all-round skills needed to progress further within the Beauty Industry.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & development offering

I,D&E STATEMENT

Position Summary:

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our senior leaders and managers began their careers at the point of sale, and this level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with all-round skills needed to progress further within the Beauty Industry.

Compensation and Benefits

• Competitive industry salary
• Commission scheme eligibility
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & development offering

I,D&E STATEMENT

Qualifications

• About you

  You will have:

• Proven retail management/assistant retail management experience, preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading, coaching, and developing a team to succeed
• Experience of creating and executing in-store events
• Flexible availability across days/hours. We want all of our team to have a good work-life balance; please discuss your availability further with the hiring manager before/during the interview.
• Proficient in Microsoft Office
• Proof of right to live and work in the country