Estée Lauder - Counter Manager - Boots - 37.5 Hours

Estée Lauder - Brand; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading beauty brand is looking for a dynamic Counter Manager in London to drive sales and develop a high-performing team. This role requires retail management experience, a passion for customer service, and skills in business planning. The successful candidate will have the opportunity to create and execute strategies for customer recruitment and retention. Competitive salary and comprehensive benefits package offered.

Benefits

Competitive industry salary

Product discount/Staff Product Concession

Mental Health Wellbeing Initiatives

Extensive Training & development offering

Qualifications

• Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment.
• Experience setting sales and customer service targets, sales analysis, and staff scheduling.
• Proven track record of leading, coaching, and developing a team to succeed.

Responsibilities

• Lead, coach, and develop a team of Sales Advisors to achieve their targets.
• Create and execute an agile business plan to recruit and retain customers.
• Manage in-store events and customer relationship management.

Skills

Retail management experience

Sales analysis

Team leadership

Customer service

Microsoft Office proficiency

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

adfc5c3bc4c2

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Position Summary:

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets.

This is an exceptional opportunity for you to be the Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our senior leaders and managers began their careers at the point of sale. This level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with the all-round skills needed to progress further within the Beauty Industry.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & development offering

I,D&E STATEMENT

Position Summary:

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets.

This is an exceptional opportunity for you to be the Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our senior leaders and managers began their careers at the point of sale. This level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with the all-round skills needed to progress further within the Beauty Industry.

Compensation and Benefits

• Competitive industry salary
• Commission scheme eligibility
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & development offering

I,D&E STATEMENT

Qualifications

• About you

  You will have:

• Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading, coaching, and developing a team to succeed
• Experience of creating and executing in-store events
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proficient in Microsoft Office
• Proof of right to live and work in the country