Estée Lauder - Counter Manager - Boots - 30 Hours

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Counter Manager to lead a team in achieving sales and customer service excellence. This role offers the opportunity to be the CEO of your own store, where you will be responsible for strategic planning, customer relationship management, and leading a high-performing team. With a focus on coaching and development, this position paves the way for a fulfilling career in the prestige beauty industry. Join a company that values ambition and provides extensive training and development opportunities to help you reach your full potential.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/staff product concession

Mental health wellbeing initiatives

Employee Assistance Programme

Benefits platform with exclusive discounts

Extensive training & development offerings

Qualifications

• Proven retail management experience in beauty or fast-paced retail.
• Experience in setting sales targets and conducting sales analysis.

Responsibilities

• Lead and develop a team of Sales Advisors to achieve targets.
• Create and execute business plans to recruit and retain customers.

Skills

Retail Management

Sales Analysis

Customer Service

Team Leadership

Event Management

Microsoft Office

Education

Retail Management Experience

Customer Service Experience

Job description

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Client:

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

dbcd9ab95ae1

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Position Summary:

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets.

This is an exceptional opportunity for you to be the Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our senior leaders and managers began their careers at the point of sale. This level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with all-round skills needed to progress further within the Beauty Industry.

Compensation and Benefits:

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/staff product concession monthly credit spend allowance
• Mental health wellbeing initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive training & development offerings

I,D&E STATEMENT:

Position Summary:

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets.

This is an exceptional opportunity for you to be the CEO of your own store/counter. You will have full accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and excellent customer relationship management, leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and coaching, this role offers a fulfilling career path within the prestige beauty industry.

Many of our senior leaders started at the point of sale. This role, with exposure to business planning, consumer insights, event management, customer relationship management, and marketing, will equip you with skills to advance further in the industry.

Compensation and Benefits:

• Competitive industry salary
• Commission scheme eligibility
• Annual Leave & Family Leave
• Product discount/staff product concession monthly credit spend allowance
• Mental health wellbeing initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive training & development programs

I,D&E STATEMENT:

Qualifications:

• About you:
• You will have:

• Proven retail management or assistant retail management experience, preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, conducting sales analysis, and staff scheduling
• Previous retail operations experience, including inventory and facilities management and cash reconciliation
• Proven track record of leading, coaching, and developing a successful team
• Experience creating and executing in-store events
• Flexible availability across days/hours; please discuss your availability with the hiring manager before/during the interview
• Proficient in Microsoft Office
• Proof of right to live and work in the country