Estée Lauder Companies - Key Holder - The Cosmetics Company Store - 30 Hours

ESTÉE LAUDER Companies; Livingston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading beauty retailer in Livingston is seeking a Key Holder to assist in store operations. The successful candidate will create inspiring customer experiences and manage store openings and closings, focusing on exemplary customer service. Previous retail experience is a plus, but the role emphasizes a passion for people and product education. Competitive salary and extensive benefits are offered.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Monthly credit allowance for Staff Product Concession

Mental Health Wellbeing Initiatives

Exclusive discounts and offers

Extensive training and development opportunities

Qualifications

• Previous retail experience, including cash reconciliation and store opening/closing, is desirable but not essential.
• Experience in supervising, coaching, and mentoring team members to meet sales and customer service targets is desirable.
• Passion for delivering authentic, personalized, and inspirational customer service.

Responsibilities

• Assist the Store Manager and Assistant Manager in operations.
• Create an inspiring in-store experience for customers.
• Open and close the store, including cash reconciliation.

Skills

Retail experience

Coaching and mentoring

Customer service

Cash reconciliation

Job description

Position Summary:

We are seeking a Key Holder to assist the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the Store. This role is ideal for an ambitious self-starter seeking a progressive career in the Retail Beauty Industry.

With your passion for people, our company, and our products, you will create a unique and inspiring in-store experience for each customer, educating, inspiring, and delighting them. You will also demonstrate excellent coaching and mentoring skills, lead by example, and be responsible for opening and closing the store on a rota basis, including cash reconciliation at the start and end of each day.

We are committed to supporting your development in this first-level supervisory role by providing the necessary tools and training to succeed.

Compensation and Benefits:

• Competitive industry salary
• Annual Leave & Family Leave
• Monthly credit allowance for Staff Product Concession and discounts
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Exclusive discounts and offers via our benefits platform
• Work Life Connections – Employee Assistance Programme
• Extensive training and development opportunities

Qualifications and About You:

• Previous retail experience, including cash reconciliation and store opening/closing, is desirable but not essential
• Experience in supervising, coaching, and mentoring team members to meet sales and customer service targets is desirable
• A passion for delivering authentic, personalized, and inspirational customer service
• An approachable and friendly personality
• Confidence in engaging with customers, understanding their needs, and providing tailored service
• Flexible availability across days and hours; please discuss your availability with the hiring manager during the interview process
• Proof of right to live and work in the UK