Estée Lauder Companies - Key Holder - The Cosmetics Company Store - 10 Hours

ESTÉE LAUDER Companies; North East; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading beauty retail company in North East England seeks a Key Holder to support the Store Manager. This role involves ensuring smooth operations, providing excellent customer service, and mentoring team members. Ideal candidates will have retail experience and a passion for beauty products. Competitive salary, benefits, and a focus on work-life balance are offered.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/Staff product concession allowance

Mental Health Wellbeing Initiatives

Exclusive discounts and offers

Extensive training and development offerings

Qualifications

• Previous retail operations experience desirable.
• Supervisory experience with coaching/mentoring others.
• Ability to provide personalized customer service.
• Approachable and friendly personality.
• Flexible availability across days/hours.

Responsibilities

• Support the Store Manager in running the store.
• Ensure a unique in-store experience for each customer.
• Lead by example through coaching and mentoring.
• Perform cash reconciliation at the start and end of the day.
• Open and close the store on a rota basis.

Skills

Coaching and mentoring

Customer service

Retail operations

Cash reconciliation

Communication

Job description

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Job Reference:

f542f502d6f6

Job Views:

12

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Position Summary:

We are looking for a Key Holder to support the Store Manager and Assistant Manager to ensure the smooth, efficient running of the Store. If you are an ambitious self-starter looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you.

With your passion for people, our company, and products, you will ensure that each customer has a unique and inspirational in-store experience that educates, inspires, and delights them. You will also use your outstanding coaching and mentoring skills to lead by example, while carrying out essential start and end of day cash reconciliation. You will also have responsibility for opening and closing the store on a rota basis.

To support you in this first-level supervisor role, we will invest in your development and equip you with the necessary tools to succeed.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development offering

I,D&E STATEMENT

Position Summary:

We are looking for a Key Holder to support the Store Manager and Assistant Manager to ensure the smooth, efficient running of the Store. If you are an ambitious self-starter looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you.

With your passion for people, our company, and products, you will ensure that each customer has a unique and inspirational in-store experience that educates, inspires, and delights them. You will also use your outstanding coaching and mentoring skills to lead by example, while carrying out essential start and end of day cash reconciliation. You will also have responsibility for opening and closing the store on a rota basis.

To support you in this first-level supervisor role, we will invest in your development and equip you with the necessary tools to succeed.

Compensation and Benefits

• Competitive industry salary
• Commission scheme eligibility
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development offering

I,D&E STATEMENT

Qualifications

About you

You will have:

• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• A passion and energy to provide inspirational, authentic, and personalized customer service
• An approachable and friendly personality
• Confidence in speaking to customers, getting to know them, and understanding their needs to best cater to them
• Flexible availability across days/hours. We want all of our team to have a good work-life balance; please discuss your availability further with the hiring manager before/during the interview.
• Proof of right to live and work in the country