Estates Operations Manager

Capita; London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

An established industry player seeks an experienced Facilities Operations Manager to oversee NHS facilities management in South London. This role offers a chance to make a significant impact on public health services while managing a dedicated team and ensuring first-class service delivery. Candidates should have a strong background in facilities management, ideally within the NHS or public sector, and possess excellent communication and stakeholder engagement skills. Join a dynamic environment that values contribution and offers opportunities for professional growth and development.

Benefits

23 days' holiday (rising to 27)

Option to buy extra leave

Paid volunteering day

Company pension

Life assurance

Cycle2work scheme

15 weeks' fully paid maternity leave

Paternity pay of two weeks

Voluntary benefits for lifestyle

Access to Employee Network Groups

Qualifications

• Proven track record in facilities management is essential.
• Experience within the NHS or public sector is advantageous.

Responsibilities

• Overall responsibility for the Capita FM Team's functions and performance.
• Manage FM provision with third-party service providers.

Skills

Facilities Management

Communication Skills

Stakeholder Engagement

Time Management

Education

Experience in Facilities Management

Public Sector Experience

Job description

We currently have a role for an experienced facilities management professional to join our South London based team overseeing the facilities management of a variety of NHS facilities as the Estates Operations Manager. Based out of the Parsons Green Health Centre this person will be responsible for managing the team that deliver the day to day facilities management and working closely with the clients to ensure that the service that we deliver is first class from end to end.

This person will need to have a facilities management background ideally within the NHS but if not experience within the public sector would be advantageous, it would also be good for this person to have an understanding of managing facilities that are leased rather than owned as well as the nuances that go along with this. It would be good if this person has managed a team before however this is not essential. This role is rewarding and varied and offers the successful candidate the opportunity to make a real contribution to the NHS and the services that these sites provide.

Job title: Estates Operations Manager

Job Description:

What you’ll be doing:

1. Overall responsibility and management of the functions and performance of the members of staff that make up the Capita FM Team in your region.
2. Managing FM provision with support from third party services providers.
3. Responsible for the effective communication with key stakeholders on site.
4. Contribute to the P&L management and reporting by the Group FM Director.
5. Delivering support in the Capita FM arena for both Projects and BAU.
6. Staff Development.
7. Ensuring the operational delivery of QSM and SLA requirements.
8. Good knowledge of current regulations, legislation and compliance requirements applicable to property and all national and industry standards regarding Health and Safety (H&S) and respective risk assessments and safe systems of work.
9. Key decision-making rights on Facilities issues arising within their geographical responsibility areas.

What we’re looking for:

1. A proven track record in facilities management is essential.
2. Ideally experience of working within the NHS or within the public sector.
3. Excellent communication skills.
4. The ability to engage and work with stakeholders at all levels.
5. Experience of managing a team.
6. Excellent time management skills.

About Capita:

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.

What’s in it for you?

1. A competitive basic salary of between £50,000 - £65,000 dependent upon experience.
2. 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
3. A mobile role with the option to work both onsite and remotely as and when needed by the business.
4. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
5. Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
6. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
7. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities:

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

Location: London, United Kingdom

Time Type: Full time

Contract Type: Permanent