Estates Operations Manager

Great Ormond Street Hospital; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Great Ormond Street Hospital is seeking an Engineering Manager to provide leadership and technical expertise within the Estates Department. The role involves overseeing mechanical services, ensuring statutory compliance, and managing a team of technicians and contractors. The ideal candidate will possess substantial experience in engineering management, particularly within healthcare, along with a commitment to delivering patient-focused service excellence.

Benefits

Diverse and inclusive workplace

Professional development opportunities

Support for BAME and LGBT+ communities

Qualifications

• Proven engineering management experience required.
• Understanding of Estates maintenance essential.
• Experience with health sector statutory regulations needed.

Responsibilities

• Oversees mechanical services within hospital sites.
• Ensures compliance with all statutory standards.
• Acts as the Trust Clerk of works and commissioning specialist.

Skills

Project management

Staff management

Organizational skills

Interpersonal skills

Analytical skills

Communication skills

Education

HNC in engineering or equivalent experience

NEBOSH General Certificate

AP or RP certificate

Job description

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You will be expected to provide a timely, safe, efficient and cost effective estates operational and maintenance service. Responsible to the Senior Operational Manager Estates with line management responsibility for all operational, trade, specialist technicians, charge hands and supervisors, working within the Estates Department as well as overseeing contractors and contracted specialist labour. You will act as a specialist on behalf of the Trust for all aspects of Engineering & Building Services and will be responsible for ensuring the reliability of the engineering infrastructure, systems and equipment. It will be expected of you to develop a positive/close working relationship with all other Facilities and Estates Managers, Divisional Departments Senior Management in both Clinical and Non-Clinical area’s and participates as a member of the Projects Team for all issues relating to the Trust Operational development programme.

Main duties of the job

• Responsible for engineering Mechanical services within the hospital sites.
• Facilitate a quality Estates service that is responsive to the Trust operational needs, ensuring that the service provided is efficient and effective and delivered to the highest possible standards maximising the Trust's assets for its patients, visitors and staff within the resources allocated.
• Provide detailed professional and technical estates advice and support to the senior leadership team within Estates, Trust staff external contractors and consultants covering any issues relating to or that have an impact on the delivery of the operational service.
• Ensure compliance with all Statutory Standards, Codes of Practice, Health and Safety Guidance, Health Technical Memoranda, COSHH, Building Regulations and NHS Executive Directives, relating to Estates Services.
• Responsible for ensuring that engineering maintenance, including contract work, is carried out to the appropriate standard and specification, act as the Trust Clerk of works and commissioning specialist for site inspections, testing and commissioning to all new and refurbishment works carried out on both sites.
• Be responsible for ensuring specialist services and equipment used to deliver patient care is maintained, tested and commissioned in accordance with statutory standards, and where necessary instruct the relevant authorised personnel for specialist areas such as :
  • Piped medical gases
  • Theatre air testing

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

• Oversee where required that all emergency repairs and planned maintenance is carried out as required in and out of normal working hours in line with the shift agreement and is supervised.
• Become Authorised Person as required by the service.
• Ensure risk assessments are in place for all properties and regularly reviewed within correct time frame. Ensure risks are managed effectively and minimised whenever possible.
• Assist other managers in the completion and update of work programs, risk assessments and other monitoring tools.
• Support and provide reports for all relevant meetings as and when requested to do so.
• Use electronic equipment (for example, computers or tablets) and any such systems deemed necessary for the requirements of the service.
• Ability to collate input and interpret data as necessary and report to make any improvements required.
• Lead on effectively communicating our compliance position and ensure all relevant stakeholders are aware of our status and any risks are disseminated that could impact upon the patient care environment.
• Monitor and review the Mechanical Engineering service planned preventative maintenance system (PPM) and ensure that statutory and mandatory compliance (SPM) is achieved.
• Takes the lead in all Engineering Governance issues including incident/complaints management, risk assessments and register management, Health & Safety, including RIDDOR, COSHH, and LOLER etc.
• Act as Authorised Person (AP) for any appropriate building system ( medical gases, HVAC etc.)
• Implements and maintain site asset register; oversee minor schemes and Capital Works from design to completion.
• Responsible for performance monitoring and review, development of individual performance objectives and performance development review for all staff for which the post holder is responsible. This includes assessing and motivating staff to achieve targets and goal setting.

Person specification

GOSH Culture and Values

• Our Always values
• Proven engineering management experience which includes staff management/supervisory responsibilities
• Previous experience and understanding of Estates maintenance
• Performance management/operational management experience
• Experience and knowledge of technical developments, financial procedures and statutory regulations
• Educated to at least HNC level or equivalent in an engineering subject, or relevant/appropriate previous experience
• AP or RP certificate
• NEBOSH General Certificate

Experience/Knowledge

• Experience of working at a level that requires interpretation of broad national Trust policies and guidelines
• Experience in a similar role at a senior level
• Post holder must be able to demonstrate an excellent track record of achievements
• Experience of delivering works projects
• Experience of managing multi-disciplinary teams including performance management processes
• Previous experience of leadership positions in a hard services setting
• Specialist knowledge of engineering in healthcare environments in ventilation
• Negotiation experience with influencing and persuasion skills
• Knowledge of the statutory requirements which apply within the healthcare sector , health and safety, HTM’s, HBN’s
• Experience in a relevant Senior related engineering role including project and staff management experience
• Experience in leading change management
• Experience of managing several projects concurrently
• Working to L8 and ACOP S, HSG274 and HTM 04-01
• Specialist knowledge of engineering in healthcare environments in ventilation

Skills/Abilities

• Excellent project management and staff management skills
• Excellent highly developed organisational skills, evidence of methodical planning and an ability to communicate at all levels
• Excellent oral, writing and presentation skills
• Able to interpret spreadsheets and information to analyse spend /performance data
• Frequent concentration, work pattern unpredictable
• Good interpersonal relationship skills
• Good practical engineering management skills
• Analytical, IT and computer skills
• Strong interpersonal and communication skills
• Ability to prioritise work and cope with competing demands
• Ability to manage high level of workload, multiple programmes and projects
• Ability to work in a fast-paced environment under pressure
• Patient focused and capable of understanding the impact of patient care and experience on the work they undertake