Estates Manager (Soft Services)

TN United Kingdom; Bradford; On-site; GBP 40,000 - 70,000; Full time

Job summary

An exciting opportunity has arisen for a dynamic Estates Manager in the Facilities & Estates team, focusing on soft services. This role involves overseeing the operational management of college buildings, ensuring a safe and secure environment for students and staff. The successful candidate will be responsible for managing both in-house and outsourced services, including cleaning, security, and waste disposal, while collaborating with various teams to enhance service delivery and sustainability. Join a forward-thinking institution dedicated to maintaining high standards and improving operational efficiency.

Qualifications

• Proven experience in facilities management and service delivery.
• Strong knowledge of health and safety regulations.

Responsibilities

• Manage day-to-day operations of college buildings and services.
• Implement policies to ensure efficient management of facilities.

Skills

Facilities Management

Health and Safety Compliance

Service Level Agreements (SLAs)

Customer Satisfaction

Auditing

Education

Degree in Facilities Management or related field

Job description

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Client:

Bradford College

Location:

Bradford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e2fd2dde77ea

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

We have an exciting opportunity to join our Facilities & Estates team as our Estates Manager (Soft Services).

Reporting to the Head of Facilities Management, this role is responsible for the day-to-day operational use of the college buildings, ensuring the delivery of a professionally managed service that is effective and efficient, and meets the needs of the college.

The Soft Services Manager, with a focus on people-oriented services, is responsible for maintaining a healthy, safe, and secure built environment through effective management of in-house and outsourced services, including but not limited to Security, Cleaning, Waste Disposal, Grounds Maintenance, Parking, Transport, Porterage, Space Efficiency, and Postal services.

Responsibilities include:

1. Delivering a flexible, multi-skilled professional service that can respond to various core business priorities.
2. Implementing and developing policies, procedures, and strategies to manage estates and facilities safely and efficiently.
3. Ensuring contracted services meet SLAs & KPIs, establishing performance metrics, tracking, analyzing, and reporting on quality, safety, cost, and customer satisfaction, and taking corrective actions as needed.
4. Maintaining a clean, safe, and secure environment prioritizing safeguarding of students, staff, and visitors through proactive and reactive management of services.
5. Delivering estate management in compliance with health and safety regulations, college policies, and statutory obligations.
6. Conducting regular audits of buildings to ensure standards and instructions are followed.
7. Monitoring and optimizing space utilization, reporting on usage levels, and suggesting improvements.
8. Collaborating with the Hard Services Manager to reduce energy waste and support sustainable development and decarbonization efforts.