Estates Manager (Building Manager)

Praxis Capital Limited; Borehamwood; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Salary DOE

Discretionary bonus

25 days holiday per year plus bank hol

Private Medical Insurance (medical hx/

Annual Dental benefit

Healthcare Cash Plan

5% Company pension contribution

3x Life Assurance

Cycle to work scheme

Employee Assistance Programme

Group income protection scheme

Job summary

Praxis Capital Limited in Borehamwood is seeking an Estates Manager to take ownership of three interlinked buildings and an underground car park, delivering top-tier tenant experience and operational performance on site. You will coordinate facilities management and contractors, maintain safety and building standards, and drive ESG and community engagement initiatives.

The role requires proactive on-site leadership, strong service focus, and the ability to balance costs with customer

Qualifications

• Experience in building management, front of house, and facilities.
• Strong tenant, occupier and visitor service skills.
• Understanding of building operations, maintenance, and contractor coordination.
• Knowledge of health and safety, site procedures, and compliance records.
• Ability to coordinate contractors, access, permits, and site activity.
• Clear written and verbal communication skills.
• Excellent organisation and record keeping.
• Ability to manage competing requests.
• IOSH/NEBOSH or relevant facilities qualification.

Responsibilities

• Act as the visible on-site representative for the building, delivering professional service.
• Maintain high standards of presentation, cleanliness, safety across areas.
• Respond to tenant queries and record/progress issues.
• Coordinate contractor activity and site access with permits.
• Monitor CCTV, alarms, access control and fire systems.
• Support health, safety and compliance activities and maintain site records.

Skills

Building management

Front of house

Facilities management

Tenant service

Contractor coordination

Health & safety

Communication skills

Organization/record keeping

Defect identification

Education

Facilities qualification (IOSH/NEBOSH)

Job description

Estates Manager (Building Manager)

Department: Building Management

Employment Type: Full Time

Location: Borehamwood

Compensation: £35,000 - £45,000 / year

Description

Building / Estates Manager

Location: Limelight, Elstree Way | Borehamwood | WD6 1JH (fully site based)

Key Asset information: Grade A office scheme comprised of three interconnected buildings with an underground car park in a prime location within Borehamwood. On site café, Gym, Business lounge, shower facilities

Hours: Full-time, Monday to Friday - On-site, 5 days per week

We're looking for a proactive and hands-on Building Manager to take ownership across three interconnected buildings and an underground car park at our Borehamwood site (Limelight).

This is a highly visible role where you'll be the day-to-day presence on site, responsible for delivering an excellent tenant experience, maintaining high building standards, and ensuring smooth operational performance across all three assets.

You'll coordinate FM and contractor activity, resolve issues quickly and effectively, and ensure our buildings are run with consistency, control and pride.

We're particularly interested in someone who brings initiative and ideas especially around ESG, sustainability, and tenant engagement including creating opportunities for community building through networking events, charitable initiatives, and occupier-focused activity.

Above all, this role is about balancing operational control, cost discipline, and outstanding customer service, ensuring tenants enjoy a high-quality, well-managed environment every day.

Main duties:

• Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.
• Maintain high standards of building presentation, cleanliness, safety and the overall environment across occupied and communal areas.
• Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through.
• Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues.
• Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks.
• Ensure maintenance, cleaning, compliance and building issues are escalated appropriately and tracked through to resolution.
• Coordinate contractor attendance on site, ensuring access arrangements, permits and site procedures are followed.
• Support planned and reactive maintenance activities, including coordinating access, communication and completion records.
• Monitor key building systems and elevate faults relating to CCTV, alarms, access control, fire systems and other site infrastructure.
• Support health, safety and compliance activities, including inspections, records, corrective actions and risk escalation.
• Maintain accurate site records, inspection reports, communication logs, meter readings and contractor records.
• Complete reporting requirements accurately and within agreed timescales.
• Support tenant move-ins, move-outs and occupier changes, ensuring activities are coordinated and completed efficiently.
• Support projects, procurement activities and site works, including contractor coordination and maintaining accurate records.
• Communicate clearly with tenants and internal stakeholders regarding works, disruption, access requirements, building updates, and issue resolution.
• Identify recurring issues, service gaps, or tenant concerns and support them with practical recommendations.
• Protect the tenant experience by ensuring standards are maintained and avoidable disruption is minimised.
• Contribute positively to the wider Property Management function by maintaining professionalism, ownership, and clear communication.

Requirements, Skills and Competencies

• Building management, front of house, facilities, or customer-facing operational experience.
• Strong tenant, occupier and visitor service skills.
• Practical understanding of building operations, maintenance issues, and contractor coordination.
• Working knowledge of health and safety, site procedures, and compliance records.
• Confident coordinating contractors, access, permits, and site activity.
• Able to identify defects, risks, and presentation issues early.
• Clear written and verbal communication skills.
• Strong organisation, record keeping, and follow-through.
• Able to manage competing requests while maintaining control of priorities.
• IOSH, NEBOSH, or a relevant facilities qualification

Personal Qualities and Standards

• Takes pride in the building and maintains high standards.
• Acts quickly when issues arise and maintains visible ownership on site.
• Communicates clearly and professionally at all times.
• Keeps tenants informed, supported, and engaged.
• Follows through on tasks until fully resolved.
• Challenges poor standards and avoids unnecessary disruption.
• Keeps records accurate and up to date.
• Represents Praxis with professionalism.
• Operates with accountability, presence, and a strong sense of ownership.

Our Benefits:

• Highly competitive salary DOE
• Discretionary bonus scheme
• 25 days holiday per year plus bank holidays
• Private Medical Insurance (medical history disregarded)
• Annual Dental benefit inclusive of two appointments per year
• Healthcare Cash Plan
• 5% Company pension contribution
• 3x Life Assurance
• Cycle to work scheme
• Employee Assistance Programme
• Group income protection scheme

Why join Praxis:

This is a great opportunity to join a high-performing, entrepreneurial business where you'll have real ownership of your site and the chance to make a visible impact day-to-day.

Our Values

Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.

Ownership | Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house - never outsourcing responsibility, accountability, or blame.

Entrepreneurialism | We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.

Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.

Action This Day | We do not defer or delay. Anything that can be done today, is done today.