Estates Manager

NHS; York; On-site; GBP 46,000 - 54,000; Full time

Job summary

St Leonard's Hospice is seeking a full-time Estates Manager to oversee facilities, catering, and housekeeping. This 18-month fixed-term role focuses on delivering high-quality support services, ensuring safety and compliance, and leading change management initiatives within a compassionate healthcare environment.

Qualifications

• Proven experience managing Facilities, Catering, and Housekeeping services.
• Evidence of continued professional development in operational management.
• Strong understanding of healthcare-specific standards.

Responsibilities

• Manage Facilities, Catering, and Housekeeping teams to meet regulatory standards.
• Conduct service evaluations and implement improvements.
• Ensure compliance with health and safety legislation.

Skills

Health & Safety legislation

Problem-solving

Communication

Education

IOSH or NEBOSH Health & Safety qualification

Degree in Facilities Management or related discipline

Job description

Job summary

Do you want to help make improvements to the Estates function of a local charity and make a difference to the local community?

St Leonard's Hospice is recruiting for an experienced and dynamic professional to join the team on a fixed term basis as an Estates Manager to lead on the delivery of the essential support services (Facilities, Catering and Housekeeping). This varied role is key to ensuring safe, compliant and high-quality environments for our patients and their visitors at the main Hospice site but also our retail estate which is based in York and the surrounding area.

This is a full-time position working 37.5 hours per week between normal office hours, Monday to Friday, for a fixed period of 18 months. There will also be a requirement to be a part of the facilities on-call function which provides 24/7 operational support.

Main duties of the job

As Estates Manager, your key priorities will be to:

• Deliver safe, efficient and cost-effective estates and support services aligned with the Hospices strategic goals with a focus on service development and improvements
• Be responsible for the senior management of the Facilities, Catering and Housekeeping teams, ensuring they deliver a safe and responsive service to meet all required regulatory standards
• Maintain and demonstrate comprehensive knowledge of Health & Safety legislation in relation to a healthcare environment including safe building maintenance, infection prevention and control, food safety and patient nutrition and hydration
• Ensure all statutory maintenance and compliance activities are carried out and documented

Our ideal candidates will have:

• Proven experience of successfully managing facilities, catering and housekeeping services including leading and developing multi-disciplinary teams and specialist contractors
• Experience of leading change management initiatives within operational services including service evaluations, gap analysis and implementing improvements
• A strong knowledge of health and safety legislation and track record of managing compliance with statutory and regulatory requirements (e.g. CQC, HTM and HBN)
• Excellent communication skills and ability to communicate at all levels both internally and externally
• Strong problem-solving skills and ability to work on own initiative

About us

Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.

We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.

Details Date posted

16 June 2025

Pay scheme

Other

Salary

£46,416 to £53,114 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

HG1332595MaiEM

Job locations

St Leonard's Hospice

185 Tadcaster Road

York

North Yorkshire

YO24 1GL

Job description Job responsibilities

The Estates Manager will lead on the delivery of essential support services (Facilities, Catering and Housekeeping) with their key focus being service development and improvements.

They will ensure that across the Main Hospice and Retail, sites will be safe, compliant and high-quality environments.

Main duties and responsibilities

Professional

• Responsible for the management of the Facilities, Catering, and Housekeeping teams, ensuring they deliver a safe and responsive service to meet all required regulatory standards.
• Accountable to senior leadership for delivering safe, efficient, and cost-effective estates and support services aligned with the Hospices strategic goals.
• Conduct comprehensive service evaluations, including needs assessments, gap analyses, and service redesigns to enhance operational efficiency and patient outcomes.
• Lead change management initiatives within operational services to enhance service delivery in response to the evolving needs of a growing organisation.
• Establish and introduce departmental KPIs to measure service quality, drive continuous improvement, and ensure compliance with healthcare regulations through ongoing monitoring.
• Maintain and demonstrate comprehensive knowledge of Health & Safety legislation in relation to healthcare environments, including safe building maintenance, infection prevention and control, food safety, and patient nutrition and hydration.
• Have (or gain) a strong understanding of CQC Fundamental Standards and inspection frameworks, ensuring all support services are inspection-ready and fully compliant.
• Contractor Service Management review contractors performance ensuring value for money and build relationships, and assist service leads in their operational contract management, including compliance monitoring, value-for-money assessments, and performance management.
• FACILITIES: Ensure all statutory maintenance and compliance activities are carried out and documented, including HTM, HBN, and BS7671 (18th edition) requirements.
• FACILITIES: Project work as needed either in leading on small projects or working in coordination with Project Managers for larger projects.
• FACILITIES: Participate in the on-call facilities function, providing 24/7 operational support and ensuring swift resolution of urgent service issues.
• ESTATE: Manage utilities, energy performance, and carbon reduction targets for SLH estate.
• ESTATE: Oversee waste management in alignment with clinical and non-clinical waste regulations and sustainability goals.

Managerial

• Management lead for the operational delivery of Facilities, Catering, and Housekeeping services within a healthcare environment, ensuring safe, patient-centred, and compliant service standards.
• Provide effective line management to service leads and as Senior Manager to their teams; foster a culture of accountability, professional development, and multidisciplinary collaboration.
• Oversee staff recruitment, grievance, disciplinary, and capability matters.
• Collaborate with WELD to identify and implement staff training and development programmes.
• Manage and carry out investigations related to plant, equipment, or service failures, identifying process gaps and implementation of follow-up actions.
• Author, review, and update policies and procedures to reflect current legislation, industry and clinical standards, and operational best practices.

Job description Job responsibilities

The Estates Manager will lead on the delivery of essential support services (Facilities, Catering and Housekeeping) with their key focus being service development and improvements.

They will ensure that across the Main Hospice and Retail, sites will be safe, compliant and high-quality environments.

Main duties and responsibilities

Professional

• Responsible for the management of the Facilities, Catering, and Housekeeping teams, ensuring they deliver a safe and responsive service to meet all required regulatory standards.
• Accountable to senior leadership for delivering safe, efficient, and cost-effective estates and support services aligned with the Hospices strategic goals.
• Conduct comprehensive service evaluations, including needs assessments, gap analyses, and service redesigns to enhance operational efficiency and patient outcomes.
• Lead change management initiatives within operational services to enhance service delivery in response to the evolving needs of a growing organisation.
• Establish and introduce departmental KPIs to measure service quality, drive continuous improvement, and ensure compliance with healthcare regulations through ongoing monitoring.
• Maintain and demonstrate comprehensive knowledge of Health & Safety legislation in relation to healthcare environments, including safe building maintenance, infection prevention and control, food safety, and patient nutrition and hydration.
• Have (or gain) a strong understanding of CQC Fundamental Standards and inspection frameworks, ensuring all support services are inspection-ready and fully compliant.
• Contractor Service Management review contractors performance ensuring value for money and build relationships, and assist service leads in their operational contract management, including compliance monitoring, value-for-money assessments, and performance management.
• FACILITIES: Ensure all statutory maintenance and compliance activities are carried out and documented, including HTM, HBN, and BS7671 (18th edition) requirements.
• FACILITIES: Project work as needed either in leading on small projects or working in coordination with Project Managers for larger projects.
• FACILITIES: Participate in the on-call facilities function, providing 24/7 operational support and ensuring swift resolution of urgent service issues.
• ESTATE: Manage utilities, energy performance, and carbon reduction targets for SLH estate.
• ESTATE: Oversee waste management in alignment with clinical and non-clinical waste regulations and sustainability goals.

Managerial

• Management lead for the operational delivery of Facilities, Catering, and Housekeeping services within a healthcare environment, ensuring safe, patient-centred, and compliant service standards.
• Provide effective line management to service leads and as Senior Manager to their teams; foster a culture of accountability, professional development, and multidisciplinary collaboration.
• Oversee staff recruitment, grievance, disciplinary, and capability matters.
• Collaborate with WELD to identify and implement staff training and development programmes.
• Manage and carry out investigations related to plant, equipment, or service failures, identifying process gaps and implementation of follow-up actions.
• Author, review, and update policies and procedures to reflect current legislation, industry and clinical standards, and operational best practices.

Person Specification Qualifications Essential

• IOSH or NEBOSH Health & Safety qualification
• Evidence of continued professional development in facilities or operational management

Desirable

• Degree or equivalent qualification in Facilities Management, Estates, or a related discipline

IT Essential

• Good basic IT skills
• Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook)

Personal Essential

• Strong problem-solving skills and ability to work on own initiative
• Ability to manage complex and competing priorities under pressure
• Be able to work as part of a team and individually
• Flexible approach to the work undertaken

Communication Essential

• Excellent communication and stakeholder management skills
• Ability to communicate at all levels within the Hospice

Other requirements Essential

• Be prepared to assist with Hospice fundraising activities
• Current driving licence and access to a vehicle for work purposes

Experience Essential

• Proven experience managing Facilities, Catering, and Housekeeping services
• Experience of leading and developing multi-disciplinary teams and managing specialist contractors
• Proven experience of leading change management initiatives within operational services
• Demonstrable experience in service evaluation, gap analysis, and implementation of improvements
• Track record of managing compliance with statutory and regulatory requirements (e.g. CQC, HTM, HBN)
• Experience of managing budgets, energy performance, and cost efficiency across operational services
• Experience of managing performance through KPIs, audits, and monitoring systems
• Line management experience, including handling recruitment, disciplinary, and grievance processes
• Experience in managing service contracts, including procurement and contractor performance
• In-depth knowledge of healthcare-specific standards such as HTM, HBN, BS7671 (18th edition)
• Strong understanding of Health & Safety legislation, infection control, and food hygiene in healthcare
• Ability to lead and implement policy and procedural changes

Desirable

• Experience of working in a healthcare environment
• Familiarity with CQC inspection frameworks and regulatory compliance
• Experience with sustainability initiatives including carbon reduction and waste management strategies
• Experience participating in or managing a 24/7 on-call rota for facilities services
• Involvement in capital projects or refurbishment programmes within healthcare settings
• Familiarity with Facilities Management software systems

Person Specification Qualifications Essential

• IOSH or NEBOSH Health & Safety qualification
• Evidence of continued professional development in facilities or operational management

Desirable

• Degree or equivalent qualification in Facilities Management, Estates, or a related discipline

IT Essential

• Good basic IT skills
• Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook)

Personal Essential

• Strong problem-solving skills and ability to work on own initiative
• Ability to manage complex and competing priorities under pressure
• Be able to work as part of a team and individually
• Flexible approach to the work undertaken

Communication Essential

• Excellent communication and stakeholder management skills
• Ability to communicate at all levels within the Hospice

Other requirements Essential

• Be prepared to assist with Hospice fundraising activities
• Current driving licence and access to a vehicle for work purposes

Experience Essential

• Proven experience managing Facilities, Catering, and Housekeeping services
• Experience of leading and developing multi-disciplinary teams and managing specialist contractors
• Proven experience of leading change management initiatives within operational services
• Demonstrable experience in service evaluation, gap analysis, and implementation of improvements
• Track record of managing compliance with statutory and regulatory requirements (e.g. CQC, HTM, HBN)
• Experience of managing budgets, energy performance, and cost efficiency across operational services
• Experience of managing performance through KPIs, audits, and monitoring systems
• Line management experience, including handling recruitment, disciplinary, and grievance processes
• Experience in managing service contracts, including procurement and contractor performance
• In-depth knowledge of healthcare-specific standards such as HTM, HBN, BS7671 (18th edition)
• Strong understanding of Health & Safety legislation, infection control, and food hygiene in healthcare
• Ability to lead and implement policy and procedural changes

Desirable

• Experience of working in a healthcare environment
• Familiarity with CQC inspection frameworks and regulatory compliance
• Experience with sustainability initiatives including carbon reduction and waste management strategies
• Experience participating in or managing a 24/7 on-call rota for facilities services
• Involvement in capital projects or refurbishment programmes within healthcare settings
• Familiarity with Facilities Management software systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

St Leonard's Hospice

Address

St Leonard's Hospice

185 Tadcaster Road

York

North Yorkshire

YO24 1GL

Employer's website

https://www.stleonardshospice.org.uk/ (Opens in a new tab)

Employer details Employer name

St Leonard's Hospice

Address

St Leonard's Hospice

185 Tadcaster Road

York

North Yorkshire

YO24 1GL

Employer's website

https://www.stleonardshospice.org.uk/ (Opens in a new tab)