Estates Manager

You bring the skills. We'll bring the opportunities.

At Sodexo, we believe the best service comes from empowered people who feel supported to thrive. As an Estates Manager at Queen Mary's Hospital Roehampton, you'll play a vital role in ensuring a safe, efficient, and compliant healthcare environment - delivering essential Hard FM services that help clinicians focus on what matters most: patient care.

As Estates Manager, you'll lead the frontline delivery of Hard FM services on this PFI contract, overseeing both in-house and outsourced teams. You'll manage the full lifecycle of planned and reactive maintenance, ensuring everything runs smoothly, safely, and in line with contractual obligations and KPIs.

In this PFI environment, strong relationship management is absolutely critical. You'll be the key link between multiple stakeholders - including the NHS Trust, SPV, lifecycle partners, and service providers - so the ability to build, maintain, and influence professional relationships is essential. We're looking for someone who can confidently articulate technical issues in a clear and constructive way, while also understanding the complexities of contract performance. Leading an established team, you'll bring energy, focus, and direction to drive continuous improvement and ensure service excellence across the board.

To be successful in this role you will hold a recognised qualification at ONC/HNC level (or equivalent) in Mechanical or Electrical Engineering, Building Services, or Construction. You will also have hands-on experience working within a structured quality management system such as ISO 9001 or a comparable standard, ensuring consistent compliance and service excellence. We're after a confident and experienced FM leader who thrives in a high-pressure, customer-facing environment. You'll be someone who can drive performance, encourage innovation, and create a culture of excellence.

This role offers full ownership of Hard FM services with end-to-end accountability, including budgetary control and contract performance. It's ideal for someone looking to step into a truly autonomous leadership position.

Join Sodexo at Queen Mary's Hospital and take full ownership of FM operations in a meaningful healthcare setting.

Main Responsibilities

What you'll do:

1. Manage and motivate a multi-skilled FM team to deliver exceptional services
2. Oversee contract performance, budgetary control, and supplier management
3. Build collaborative relationships with stakeholders including the NHS Trust, SPV Manager, and lifecycle provider
4. Ensure statutory and contractual compliance with a strong focus on health & safety
5. Proactively manage risks and avoid PMS deductions or unavailability penalties
6. Act as the key contact for FM escalation, including emergency callouts as part of the on-call rota

Ideal Candidate

Essential:

1. Strong experience in managing FM contracts, ideally within a healthcare or PFI environment
2. ONC/HNC in Building Services, Mechanical or Electrical Engineering
3. Excellent leadership, coaching, and people management skills
4. Sound understanding of financial management, with a focus on P&L accountability
5. Ability to communicate clearly and influence stakeholders at all levels
6. Proficiency in IT systems including CAFM, MS Office, and performance reporting
7. Knowledge of ISO 9001 and statutory compliance requirements
8. Available for out-of-hours emergencies as part of an on-call system

Desirable:

1. NEBOSH or equivalent H&S qualification
2. CDM and lifecycle management experience
3. Membership of BIFM or equivalent professional body

What we offer

You will be rewarded with a salary of £60,000 - £64,000pa together with access to a range of benefits, including a performance-related bonus, employer pension contribution, and life assurance - 1 x annual salary.

1. Flexible benefits fund of £1,300 to utilise across an array of benefits.
2. A flexible and dynamic work environment, fostering work-life balance.
3. Competitive compensation, recognizing your valuable contributions.
4. Access to ongoing training and development programs, empowering you to grow professionally.
5. Countless opportunities to grow within the company, supporting your career progression.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater? Apply today!

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.