Estates Helpdesk CAFM Coordinator

SOAS, University of London; Greater London; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Generous Holiday Entitlement

Flexible Working Arrangements

Generous occupational pension scheme

Learning and Development

Health and Well-being Initiatives

Enhanced Family Leave

Employee Assistance Programme

Discounted Gym Membership

Job summary

SOAS University of London is seeking an Estates Helpdesk CAFM Coordinator to ensure the estate is functional, safe, and maintained for students, staff, and visitors. You will coordinate day-to-day and planned maintenance tasks and work within the Estates and Facilities Directorate.

The role requires a hands-on approach, clear communication, and collaboration with multiple teams to meet SLAs and uphold SOAS policies and asset management practices.

Qualifications

• Experience in the Higher Education sector is advantageous.
• Ability to plan and schedule routine tasks and activities.
• Willingness to work in a busy office environment and coordinate with staff.

Responsibilities

• Ensure day-to-day and planned maintenance tasks are scheduled and carried out.
• Provide efficient PM and RM service and meet service level agreements.
• Communicate effectively across all levels of Estates and Facilities.
• Support with asset management protocols and SOAS policies.

Skills

Facilities planning

Maintenance scheduling

Communication across teams

Job description

Job title:Estates Helpdesk CAFM Coordinator

Department:Estates and Property Services

Contract Type: Permanent

Grade: 5

Salary:£31,543.19 - £35,214.19 per annum inclusive of London Allowance

Location: Bloomsbury

Hours: 35 hours per week

Please note that this is a fully office-based position, and attendance in the office is required five days per week.

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leadingrole in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

About the Role

The role of the Estates Helpdesk CAFM Coordinator, working within the Estates and Facilities Directorate is to ensure that the SOAS Estate is functional and safe to ensure the ongoing operation of the facilities for students, staff and visitors.

The Estates Helpdesk CAFM Coordinator will work as part of a wider team and will report to the Operations Manager. Theywill provide an effective, efficient and focused PPM and RM service, achieved by ensuring the day to day and planned maintenance tasks, activities and service jobs are appropriately scheduled and carried out in accordance with SOAS’ policies and procedures as well as Estates and Facilities directorate’s asset management protocols.

This role has a requirement for a ‘hands on’ approach andbeing able to communicate well across all levels of the Estates and Facilities directorate. The post holder needs to be aware of the nature of the spaces and to be able to work with a diligent and professional attitude. The key purpose of the role is to carry out duties to ensure service level agreements are met.

About the Department

The Estates and Facilities Directorate is responsible for the delivery of the Estates and Infrastructure Strategy which covers the areas of major construction and refurbishment projects; facilities operation and space management, including timetabling and energy management.

About you

Candidates will need a pleasant manner andenjoy working with a wide variety of people. Experience of working with the Higher Education sector would be an advantage. Candidates should be able to demonstrate relevant planning and scheduling skills and a willingness to cope with a variety of routine tasks. All members of staff are required to be aware of the SOAS environment and to be active in communicating and cooperating with other staff and departments, this includes assisting with other tasks as required. They need to be prepared to work in accordance with and abide by all guidelines, procedures and policies.

You can find further information on the key criteria for the role in the Job Description and Person Specification, along with a full list of duties and responsibilities, which can be found on the SOAS website

What We Offer:

We are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, we offer a comprehensive range of benefits designed to enhance your well-being and work-life balance:

• Generous Holiday Entitlement:Benefit from 44 days of holiday (30 days annual leave, plus bank holidays and 5closure days over Christmas and Easter) to ensure ample time for rest and relaxation.


• Flexible Working Arrangements:We recognise the importance of flexibility and offer options to help you manage your professional and personal commitments effectively.


• Generous occupational pension scheme:To provide financial security for your future


• Learning and Development: We are dedicated to your professional growth and development and offer diverse learning and development opportunities to enhance your skills and advance your career.


• Health and Well-being Initiatives:Take advantage of our cycle to work scheme, eye tests, and season ticket loan to support your health and mobility.


• Enhanced Family Leave:We offer enhanced maternity, paternity & partner leave, and shared parental leave to support you during significant life events.


• Employee Assistance Programme:Access our confidential EAP for advice and support whenever needed.


• Discounted Gym Membership:Maintain your fitness with our discounted gym membership.

Closing date: 17th September2026

Interviews to be held: TBC

Use of AI

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Further information

Please note that the application system does not currently have a save-and-return feature. To avoid losing any information, we strongly encourage you to complete and submit your application in one sitting. Make sure you have all necessary details ready before you begin.

Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

If you have any questions or require any assistance with regard to the application process, please contact us via the HR Contact Form | SOAS

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