Estates and PMO Co-Ordinator

Serco Limited; High Wycombe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management provider is seeking an Estates & PMO Support Coordinator to ensure smooth delivery of maintenance activities. Responsibilities include monitoring maintenance tasks, supporting project governance, and managing procurement processes. Ideal candidates will have experience in FM or project support, strong IT skills, and the ability to work independently. The role offers a competitive salary and excellent benefits including 25 days' leave, pension scheme, and training opportunities.

Benefits

Competitive salaries with annual reviews

Up to 6% contributory pension scheme

25 days' annual leave plus bank holidays

Wide range of learning opportunities

24/7 Employee Assistance Programme

Discounts across around 1,000 retailers

ShareSave scheme

Paid volunteering day

Payroll Giving Scheme

Responsibilities

• Allocate and monitor planned and reactive maintenance tasks using CAFM systems.
• Support project governance by maintaining trackers, dashboards, and reports for live and pipeline projects.
• Assist in scheduling statutory compliance activities and uploading planned maintenance programmes.
• Enforce documentation standards across project reporting.
• Liaise with the Finance Business Partner to reconcile SAP data.
• Manage procurement processes, raise purchase orders, and ensure invoices are processed.
• Organise and support stakeholder meetings, workshops, and governance boards.
• Provide professional helpdesk support during core hours.
• Review technical documentation for compliance and track remedial works.
• Maintain organised filing systems and generate reports.

Skills

Previous experience in FM, estates, or project support roles

Technical understanding of building services and statutory compliance requirements

Strong IT proficiency, including MS Office (Excel, Word, PowerPoint) and CAFM systems

Excellent organisational skills with strong attention to detail

Effective communication and relationship‑building skills

Ability to multi-task, prioritise workloads, and work independently

Tools

CAFM systems (e.g., Concept Evolution)

Job description

Location: University Hospital South Bucks, HP11 2TT

Contract: Permanent, 37.5 hours per week

Hours: Monday-Friday, 8am - 4pm

Salary: Upto £30,000.00 per annum + Excellent benefit

The Estates & PMO Support Coordinator is responsible for ensuring the smooth, efficient, and compliant delivery of both planned and reactive maintenance activities across the contract. This role exists to provide vital administrative, organisational, and governance support to the Estates and Project Management teams‑enabling high‑quality Hard FM service delivery. The post‑holder ensures that maintenance activities, statutory compliance, and project governance processes are accurately recorded, well‑coordinated, and delivered in line with contractual, statutory, Serco, CDM, and customer requirements. Through effective coordination, monitoring, and reporting, the role underpins operational excellence and supports the successful delivery of lifecycle, capital, and minor works projects.

Key Responsibilities

• Allocate and monitor planned and reactive maintenance tasks using CAFM systems, ensuring timely completion and full compliance.
• Support project governance by maintaining trackers, dashboards, and reports for live and pipeline projects.
• Assist in scheduling statutory compliance activities and uploading planned maintenance programmes.
• Enforce documentation standards across project reporting, including time, cost, risk, and progress updates.
• Liaise with the Finance Business Partner to reconcile SAP data and ensure accurate project financials.
• Manage procurement processes, raise purchase orders, and ensure invoices are processed in accordance with policy.
• Organise and support stakeholder meetings, workshops, and governance boards.
• Provide professional helpdesk support during core hours, logging requests and allocating jobs appropriately.
• Review technical documentation for compliance, upload evidence, and track remedial works to closure.
• Maintain organised filing systems and generate reports to support contract governance and audit readiness.

Essential Skills, Knowledge & Qualifications

• Previous experience in FM, estates, or project support roles.
• Technical understanding of building services and statutory compliance requirements.
• Strong IT proficiency, including MS Office (Excel, Word, PowerPoint), CAFM systems (e.g., Concept Evolution), and ideally MS Project/Visio.
• Excellent organisational skills with strong attention to detail.
• Effective communication and relationship‑building skills.
• Ability to multi‑task, prioritise workloads, and work independently.

Desirable / Additional Requirements

• Experience working with procurement systems and formal documentation protocols.
• Full driving licence and willingness to travel across contract sites as required.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.