Estate Services Manager: Grounds & Frontline Care

Southern Housing; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Southern Housing is seeking an experienced Estate Services Manager to lead frontline estate services across the Kent area, based at Sittingbourne.

You will oversee grounds maintenance, cleaning, waste management and contractor services, ensure health and safety compliance, and drive service improvements with a customer-focused approach. The role requires strong people management, risk awareness, and a full UK driving licence; driving checks apply.

Qualifications

• Experience in Estate Services, grounds maintenance, cleaning or similar with health & safety, risk assessments, COSHH and lone working.
• Proven people management and leadership skills, including recruiting, motivating and supporting teams, holding one to ones and addressing performance issues.
• Proactive, solutions focused approach with strong problem solving skills.
• Understanding of value for money and service charges, with the ability to manage resources efficiently and identify opportunities for improvement.
• Strong communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues and contractors.
• Attention to detail, with the ability to carry out thorough estate inspections and identify repairs, compliance or tenancy issues.
• A customer centred mindset, recognising the importance of visibility, professionalism and resident experience.
• You must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years; minimum two years driving experience.

Responsibilities

• Lead frontline estate services teams delivering grounds maintenance, cleaning, waste management and contractor services.
• Oversee day-to-day service delivery and undertake regular estate inspections to ensure standards are met.
• Work closely with contractors and Housing teams to resolve issues and drive resident satisfaction.
• Ensure health & safety compliance, effective use of resources and continuous service improvement.

Skills

People management

Leadership

Communication skills

Problem solving

Customer focus

Attention to detail

Driving licence

Tools

COSHH

Job description

Southern Housing is seeking an experienced Estate Services Manager to lead frontline estate services across the Kent area, based at Sittingbourne.

You will oversee grounds maintenance, cleaning, waste management and contractor services, ensure health and safety compliance, and drive service improvements with a customer-focused approach. The role requires strong people management, risk awareness, and a full UK driving licence; driving checks apply.