Estate Services Manager

Sanctuary Group; City Of London; On-site; GBP 44,000 - 47,000; Full time

Job summary

A not-for-profit organization in London is seeking an Estates Service Manager to lead a team of operatives and subcontractors. The role emphasizes management of service operations, compliance with health and safety standards, and effective communication with stakeholders. Ideal candidates will have strong leadership skills, relevant qualifications in management studies, and a solid understanding of health and safety regulations. Attractive benefits include 25 days of annual leave and a pension scheme.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee discounts

Wellbeing support and tools

Qualifications

• Experience of working to deadlines and prioritising workloads.
• Solid understanding of multi-trade activities and health and safety standards.
• Recent experience in a similar role.

Responsibilities

• Oversee cleaning and grounds maintenance ensuring high standards.
• Handle complaints and service breakdowns to meet customer expectations.
• Build relationships with internal and external stakeholders.

Skills

Leadership skills

IT competency

Health and safety knowledge

Prioritising workloads

Education

HNC in Management Studies

ILM membership

NVQ Level 3 in Business Studies

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

The Estates Services Team have an opportunity for an Estates Service Manager to oversee and coordinate our London based team of 15 to 20 directly employed operatives (DLOs) as well as subcontractors. Key responsibilities include the effective management of the caretakers and grounds maintenance staff, to ensure that the correct level of suitably trained and experienced resources are available on-site to meet the requirements of the associated statutory legislation such as Building Safety and compliance requirements at all times. Effective resource and workload planning, quality assurance through regular audits, and maintaining documented records.

Responsibilities

• Overseeing the cleaning and grounds maintenance of properties, ensuring they are carried out to a high standard
• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to
• Handling complaints and breakdowns in service to meet customer expectations
• Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
• Building relationships with internal and external stakeholders and ensuring the customer is our main focus

We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Qualifications

• The ideal candidate will have experience of working to deadlines, prioritising workloads, be IT competent and possess strong leadership skills with a solid understanding of multi-trade activities and health and safety standards.
• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to HNC in Management Studies, ILM membership (The Institute of Leadership) and have a NVQ Level 3 in Business studies or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
• Recent experience of undertaking a similar role
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. To drive a company vehicle, drivers must hold a full valid UK driving license

Benefits

• We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £44,456 with an additional policy allowance of £1,262 per annum (rising to £46,796 with an additional policy allowance of £1,329 per annum after 12 months, subject to satisfactory performance)

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.